Concierge/Front Desk

About the role

As a Concierge/Front Desk Staff, you will provide exceptional customer service while creating a welcoming and professional environment for residents, guests, and vendors. This posting is for candidates interested in being considered for multiple Concierge opportunities throughout Center City Philadelphia, with both full-time and part-time positions available. Successful candidates may be considered for current and future openings based on business needs and availability.

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Understands and reacts to emergency response and access control procedures; monitors and operates electronic security control systems; accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical tasks using Word and Excel.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building.
• Resolves and follows up on all complaints/issues, escalating to supervisor when necessary.
• Helps maintain a safe and secure environment throughout the building/property.
• Has the ability to understand and complete all required forms.
• May be assigned other duties by supervisor.

Skills & Qualifications

• Ability to manage multiple priorities.
• Excellent customer service, communication, and time management skills.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel; command of information system hardware/software preferred.
• Good written and verbal communication skills.
• Strong customer service and interpersonal skills required.
• Ability to quickly and easily navigate the property/building as required.
• Ability to lift 30–50 lbs.
• Requires standing, sitting for long periods, walking and occasional climbing when necessary.
• Ability to handle, finger, grasp and lift objects and packages; reach with hands and arms.
• Ability to work at a personal computer for extended periods and talk on the phone for extended periods.
• Ability to detect auditory and/or visual emergency alarms.
• Occasional overtime may be required; must be able to work extended/flexible hours, weekends, and attend Board meetings.

Benefits

• Full-time associates eligible for comprehensive benefits including choice of multiple medical plans, dental, vision, and others.
• Time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required for training and other company functions.

Pay

Compensation: $17–$21 per hour.

Schedule

Both full-time and part-time positions available.