Concierge /Front Desk

Reports to the Business Office Manager.

Qualifications

• High school diploma or equivalent
• Highly proficient with Microsoft Office (Word and Excel)
• Proficient with office machines (i.e., fax, copier/scanner)
• Enjoys serving seniors
• Excellent customer service and hospitality skills
• Good telephone etiquette
• Effective communication skills
• Ability to work efficiently with frequent interruptions
• Highly proficient in multitasking
• Ability to meet deadlines
• Cheerful and positive attitude
• Trustworthiness and dependability
• Ability to work with little to no supervision
• Responsive to resident requests
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics

Responsibilities

Greeter Duties

• Serves as community's first greeter to all guests, visitors, residents, and families entering the front lobby
• Creates and maintains a positive atmosphere of warmth and hospitality
• Interacts with all individuals professionally and courteously
• Directs concerns from individuals to the appropriate manager
• Screens visitors entering the community
• Assists with keeping the front lobby and workrooms neat, clean, and presentable
• Closely observes lobby activity and reports unauthorized visitors or concerns
• Keeps front lobby entrance flowing and welcoming
• Keeps bell cart clean and polishes weekly

Administrative Duties

• Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry)
• Receives, sorts, and distributes mail
• Delivers packages to appropriate person/department following community policy
• Makes accurate, timely entries into Events Log
• Maintains lists (i.e., resident directory, door check sheets, associate phone list, call-in sheets)
• Enters resident maintenance requests in TELs system
• Maintains guest room reservations, charges, and payments accurately while keeping Housekeeping informed
• Oversees resident check-in system (i.e., educates new residents, invites participation, maintains weekly list for security)

Sales / Marketing Support

• Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
• Communicates with sales team and backup sales team so inquiry calls are handled timely
• Assists with Electronic Health Record (EHR) system as requested

About Us

At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership, and personal ethics are not only valued but expected. Our “people come first” approach ensures that excellence, respect, and outstanding service are apparent in all we do. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning, and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations on behalf of their residents.