Concierge CSL OVN

Location: 6021 Grand Lodge Ave, Papillion, NE 68133

About the role

Hillcrest Health & Living is looking for a friendly, dependable, and customer-focused Concierge to join our team at Hillcrest Grand Lodge in Papillion, NE. Hillcrest Grand Lodge is part of the Hillcrest Country Estates campus and offers a warm, welcoming senior living environment focused on comfort, connection, hospitality, and meaningful daily experiences. Our team works together to create an environment where residents, families, guests, and visitors feel supported from the moment they walk through the door.

At Hillcrest, our mission is simple: Inspiring people to live their best lives. As a Concierge, you will help bring that mission to life by providing personalized service, supporting daily operations, and creating a positive first impression for residents, families, visitors, vendors, and team members.

Responsibilities

• Greet residents, families, visitors, outside vendors, and team members in a friendly and professional manner.
• Manage incoming calls, visitors, and vendor interactions.
• Assist residents with personalized services, questions, concerns, and daily needs.
• Serve as a liaison for residents by helping communicate maintenance issues, service needs, and other concerns.
• Maintain the shift Daily Activity Log accurately and timely.
• Monitor security cameras and conduct security checks throughout common areas.
• Complete the Oasis Spa end-of-day checklist.
• Complete trash removal and assist with housekeeping, culinary, salon, and spa laundry as needed.
• Assist the Administrator and Sales team with clerical and office management support as needed.
• Clean the lobby, administrative area, theater, and other assigned spaces as needed.
• Support Assisted Living and Memory Support areas as needed.
• Assist Environmental Services with setup and takedown of meeting rooms and Grand Hall.
• Maintain a calm, professional, and service-focused presence during each shift.

Requirements

We are looking for someone who is welcoming, organized, and able to provide excellent customer service in a senior living environment. The right candidate will be dependable, professional, and comfortable balancing resident support, phone calls, visitors, clerical tasks, and operational needs. This role is a great fit for someone who enjoys helping others, stays calm under pressure, and takes pride in creating a positive experience.

• At least one year of experience in administrative, business office, customer service, hospitality, senior living, or similar work preferred.
• Strong customer service and communication skills.
• A warm, professional, and respectful approach with residents, families, visitors, vendors, and team members.
• Strong attention to detail with logs, clerical tasks, follow-up, and daily responsibilities.
• Ability to stay organized while managing multiple priorities in a fast-paced environment.
• Comfort handling resident concerns, service requests, and emotionally sensitive situations with patience and professionalism.
• A dependable, team-first attitude with willingness to assist where needed.
• Comfort using computer software, Microsoft Office, phones, cameras, and office resources efficiently.
• High school diploma or equivalent required.
• Post-high school clerical training or business-related education preferred.
• Knowledge of Microsoft Windows and Microsoft Office preferred.
• Must be able to speak, read, and write English.
• Must be able to independently lift up to 35 pounds.
• Must be able to perform repetitive sitting, bending, standing, walking, reaching, and movement as needed.
• Must be flexible, calm, and professional in stressful or changing situations.
• Must be able to work in a fast-paced environment with strong attention to detail.
• Must be able to utilize technology, office systems, phones, and community resources efficiently and effectively.

Benefits

• Multiple health insurance plan options.
• Vision, dental, and life insurance.
• Professional development support, including tuition reimbursement, certifications, and career-growth programs.
• Dayforce Wallet, allowing you to choose when you get paid.
• Gym membership reimbursement and partner discounts.
• Opportunities to grow within a mission-driven senior care organization.

Schedule

Friday and Saturday - 11:00pm - 7:00am