Concierge

About the role

The Front Desk Associate is the face of our service at the properties we support. These associates interact with both residents and guests, developing meaningful relationships that enhance the quality of our work. Most Front Desk Associates work independently, without direct supervision.

Responsibilities

• Greet and direct residents, guests, and invitees
• Monitor and control access to the building
• Handle deliveries and packages
• Stand, greet, and engage residents; check guests and service providers in/out
• Monitor the fire alarm emergency response system
• Resolve and follow up on all complaints/issues
• Maintain daily records and forms
• Follow safety procedures and strive to maintain a safe work environment
• Perform other duties as needed

Skills & Qualifications

• Critical thinking, problem solving, judgment and decision-making abilities
• Ability to maintain positivity and diplomacy in a fast-paced environment
• Excellent organization, motivation and interpersonal skills
• Excellent customer service skills
• Ability to communicate and provide guidance
• Ability to read, analyze and interpret technical procedures, leases and/or regulations

Physical Requirements

• Ability to work under usual office conditions
• Ability to work at a personal computer and be on the phone for extended periods
• Ability to stand, sit, walk and occasionally climb
• On call at all times and able to work extended and flexible hours and weekends as needed
• Ability to lift up to 50 lbs
• Ability to detect auditory and/or visual emergency alarms

Pay

$20 – $22 / Hour

Schedule

Full Time (Tuesday–Saturday, 3 pm–11 pm)