Concierge

Qualifications

• Must have high school diploma or equivalent
• Must be proficient with Microsoft Office (Word and Excel)
• Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)

Primary Job Responsibilities

• Greeter Duties:
  • Demonstrates excellent customer service, including telephone etiquette skills
  • Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
  • Creates and maintains a positive atmosphere of warmth and hospitality
  • Interacts with all individuals professionally and courteously
  • Screens visitors entering the community
  • Aids in keeping front lobby and workrooms neat, clean and presentable
  • Closely observes lobby activity and reports unauthorized visitors or concerns
  • Keeps front lobby entrance flowing and welcoming
  • Keeps bell cart clean and polishes weekly
• Administrative Duties:
  • Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
  • Receives, sorts and distributes mail
  • Delivers packages to appropriate person/department following community policy
  • Makes accurate, timely entries into Events Log
  • Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
  • Enters resident maintenance requests in TELs system
  • Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
  • Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
• Sales / Marketing Support:
  • Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
  • Communicates with sales team and back up sales team so inquiry calls are handled timely
  • Affords assistance with Electronic Health Record (EHR) system as requested

Additional Requirements

• Must enjoy serving seniors
• Must demonstrate excellent customer service and hospitality
• Must have good telephone etiquette
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills
• Must work efficiently with frequent interruptions
• Must be able to multi task
• Must be able to meet deadlines
• Must be cheerful and positive
• Must be responsive to resident requests
• Displays integrity and professionalism by adhering to Century Park’s Code of Ethics and completes all required compliance training