Concierge
About Everline Resort & Spa
Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf course, relaxing spa treatments, and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.
Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, crave-worthy slices of pizza with a classic ski-town vibe at Left of the Lift, and fine dining at Six Peaks Grille. Additional resort amenities comprise heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink available to guests throughout the winter season. Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.
Responsibilities
- Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf.
- Utilize the freedom to go beyond to become an expert in the local community and confidently connect visitors to unique and unforgettable experiences in the local area.
- Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
- Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
- Have an impeccable eye for detail to ensure accuracy and efficiency.
Qualifications
- Flexibility with work days and hours in a demanding yet fun environment.
- Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
- Knowledge of the Tahoe area to provide recommendations and advice to guests.
- Strong verbal and written communication skills, with legible and grammatically correct writing.
- A “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
Physical Requirements and Working Conditions
- Regularly required to walk, talk, see, and hear.
- Capable of sitting 90% or more of a normal 8-hour work shift.
- Capable of carrying, lifting, pushing, or pulling up to 20 lbs.
- Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must be capable of answering phones and using a computer.
- Exposure to an indoor working environment with moderate to loud noise levels.
Benefits
- Discounted Palisades Tahoe Ski Pass.
- Food & beverage, retail, and spa discounts.
- Free rentals on ski gear, ice skates, nordic skiing, and golf course access.
- Discounted rooms at Hyatt and CoralTree Properties.
- Group medical, dental, vision, life, and disability benefits (for full-time year-round employees).
- Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement (for full-time year-round employees).
- Employee assistance program.
- Paid time off (for full-time year-round employees).
- Participation in a 401(k) plan with a company match (for full-time year-round employees).
Pay
Hourly Wage: $20/hr - $24/hr