Concierge

About the role

At Cogir Senior Living, the Concierge serves as the first point of contact for residents, families, visitors, and guests, playing a dynamic role in fostering a welcoming and supportive environment. This position is essential to delivering exceptional customer service and maintaining efficient front desk operations while contributing to a positive experience within the senior living community.

Responsibilities

• Answer multi-line telephones, directing calls and inquiries as needed.
• Greet all families, residents, guests, and vendors with a smile.
• Maintain outside visitor logs and monitor access to the community.
• Assist residents with scheduling transportation, activities, or appointments.
• Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
• Order office supplies.
• Address resident concerns or questions and escalate issues to management when necessary.
• Complete work order requests.

Requirements

Education

• High School Diploma or equivalent.

Experience, Competencies, And Skills

• At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting.
• Working knowledge of various computer systems, including Word, Excel, and Outlook.
• Patience and willingness to assist our residents, visitors, and team members.
• Friendly, assertive, professional, outgoing, multitasked, and organized.
• Excellent communication skills.
• Availability to work flexible shifts, including weekends and holidays.
• Ability to maintain confidentiality and adhere to ethical standards.

Benefits

• Competitive wages, training, and growth opportunities.
• Early access to paycheck.
• Health, Dental, Vision, and Life Insurance.
• Paid Vacation, Holidays, and Sick Leave.
• 401K with company match.
• Free meals at work.
• Employee Assistance Program.
• Generous Employee Referral Program.