Concessions Supervisor | Part- Time | Sandler Center for the Performing Arts

Responsibilities

• Ensure proper set-up of all concession locations prior to doors.
• Set-up duties may include: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based upon projected guest attendance has been met.
• Ensuring that SL or NFP Stand Leader has followed proper procedures for the distribution and handling of cash.
• Provide a high level of oversight and operational expertise resulting in the smooth, efficient, and profitable execution of events.
• Training new & current employees with regard to property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Aid in Premium Services operations and event needs, as directed.
• Ensure the work environment is safe and free from harassment or discrimination. Immediately address all safety concerns, potential hazards, accidents, or incidents. Relays safety/health issues to management immediately.
• Working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.
• Ensure event staff and volunteers are aware of workplace expectations.
• Provide ongoing assistance, training, and mentoring to event staff and volunteers.
• Promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Responsible for supervising the service of beverages to guests, including alcoholic beverages.
• Check the guest's ID to verify the minimum age requirement for the purchase of alcoholic beverages.
• Responsible for assisting in recording a guest’s order and relaying the order to the kitchen via P.O.S. system.
• Responsible for observing guests to respond to any additional requests and determine when the meal has been completed.
• Responsible for computing the cost of the meal and presenting the guest with the check.
• Accept payments and provide change as necessary.
• Recommends certain dishes and identifies ingredients or explains how various items on the menu are prepared.
• Maintain sanitation, health, and safety standards in work areas.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assure that the location equipment is operable and clean prior to the start of the event.
• Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
• Enforce all company policies and procedures.
• Aid in projects including training, inventory, and special events.

Qualifications

• 2-3 years’ experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner, which focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.