Concessions Worker | Part-Time | Marcus Performing Arts Center

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner.
• Take customer orders accurately and efficiently while providing excellent customer service.
• Process cash, credit card, and other payment transactions in accordance with company policies.
• Assemble and prepare food and beverage orders according to established quality and presentation standards.
• Deliver orders promptly and accurately to ensure guest satisfaction.
• Listen and respond appropriately to guest requests, questions, concerns, and complaints, escalating issues to a supervisor when necessary.
• Maintain a positive attitude and professional demeanor when interacting with guests, clients, co-workers, and management.
• Prepare, package, and serve food and beverage items in accordance with food safety and sanitation guidelines.
• Operate concession equipment safely and efficiently, including beverage dispensers, food warmers, popcorn machines, and point-of-sale systems.
• Serve alcoholic beverages responsibly and in compliance with all state, local, and federal regulations.
• Verify guest identification to confirm legal age requirements prior to the sale or service of alcoholic beverages.
• Maintain working knowledge of all concession menu items, ingredients, preparation methods, and pricing.
• Monitor inventory levels and ensure concession stands remain fully stocked throughout each shift.
• Restock food products, beverages, condiments, utensils, and supplies as needed.
• Communicate low inventory levels, product shortages, and supply needs to the Concessions Supervisor in a timely manner.
• Aid in receiving, organizing, and storing inventory according to company procedures.
• Maintain a clean, organized, and safe work environment at all times.
• Clean and sanitize food preparation surfaces, equipment, utensils, counters, and serving areas throughout the shift.
• Properly dispose of trash and recycling and assist with dishwashing duties as required.
• Ensure food products are stored correctly and in compliance with food safety regulations.
• Sweep, mop, and sanitize floors and work areas at the conclusion of each shift.
• Restock and organize workstations and display areas to prepare for the next shift.
• Complete assigned opening, operating, and closing duties according to established procedures.
• Verify that all equipment is cleaned, sanitized, and properly secured at the end of the shift.
• Conduct a final inspection of the concession area to ensure cleanliness and operational standards are met.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Must possess an active State Food Handlers Certification or be willing to obtain one upon hire.
• Excellent customer service and communication skills.
• Ability to work efficiently in a fast-paced environment while maintaining accuracy.
• Basic math and cash-handling skills.
• Ability to follow food safety, sanitation, and alcohol service regulations.
• Ability to stand for extended periods and lift heavy objects as required.
• Flexible schedule, including nights, weekends, and holidays.
• Previous food service, concessions, retail, or hospitality experience preferred but not required.