Concessions Supervisor | Part-Time | Orpheum Theatre

Responsibilities

• Ensure proper setup of all concession locations prior to doors opening.
• Set-up duties may include verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that SL or NFP Stand Leader has followed proper procedures for distribution and handling of cash.
• Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
• Train new & current employees with regard to property procedure & best practices.
• Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met.
• Aid in Premium Services operations and event needs as directed.
• Ensure the work environment is safe and free from harassment or discrimination.
• Immediately address all safety concerns, potential hazards, accidents, or incidents. Relay safety/health issues to management immediately.
• Ensure event staff and volunteers are aware of workplace expectations; provide ongoing assistance, training, and mentoring to event staff and volunteers.
• Promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers.
• Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
• Show demonstrated ability to meet the company standard for excellent attendance.
• Assure that the location equipment is operable and clean prior to the start of the event.
• Recognize guests that are visibly intoxicated and take action to cut off alcohol to such individuals.
• Enforce all company policies and procedures.
• Assist Management team with projects including training, inventory, and special events.

Qualifications

• 2-3 years’ experience working in a supervisory capacity in a food & beverage environment.
• Ability to supervise the work of others.
• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Possess a valid food handling certificate or alcohol service permit if required by state or federal regulations.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.