Concessions Manager | Full-Time | Rio Rancho Events Center

We need to output HTML fragment with sections for headings: About the role? Actually the posting includes Position Summary, Responsibilities, Qualifications, Benefits, Pay, Schedule? There's schedule info: "must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends." That's schedule info. Also Pay: "This role pays an annual salary of $50,000-$55,000". Benefits: listed. So we need sections: About the role? The Position Summary could be under About the role or maybe we can use "About the role" heading for summary. The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should include headings only if there is real content. We'll have: - About the role (position summary) - Responsibilities - Qualifications (maybe also Requirements? but we have Qualifications) - Benefits - Pay - Schedule We should not repeat job title. No Job ID. Remove boilerplate like EEO, etc. Also remove "About The Venue" maybe? That's not a standard heading but could be considered part of About the role? The instructions: only include sections when posting has real specific content. The venue description is substantive but not one of the standard headings. Could we include a heading "About the Venue"? Not in the list but we could still use

for any section heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. Probably we should stick to those headings; venue info could be placed under About the role or maybe omitted? But we must preserve ALL substantive information. So we need to include venue details somewhere. Could add a section "About the Venue" as an

even though not in examples; but instruction says use

for section headings (e.g. ...). It doesn't forbid other headings, but suggests those are typical. Safer to include venue info under About the role (position summary) maybe as a paragraph. But we need to preserve all substantive info; we can include venue description in a paragraph under About the role. Thus:

About the role

Position Summary ... (including venue description maybe). Actually we can separate: first paragraph position summary, then venue description as another paragraph. But we need to avoid duplication. Let's extract Position Summary text: "Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Concessions Manager is responsible for the effective management of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Concessions Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept. The Concessions Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required." We need to preserve all that. Then later there is "About The Venue" description. We'll include that as a paragraph under About the role after the position summary. Now Responsibilities: list bullet points. We need to extract responsibilities list from the "Responsibilities" section. It's a long paragraph with many duties separated by periods. We'll convert each duty into

. Might be many; we need to preserve all substantive information. We'll split by sentences that start with a capital letter after a period? Could be tedious but doable. Let's copy the responsibilities text: "Responsibilities Responsible for managing, developing, and mentoring a staff of part-time and full-time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice. Ensure proper setup of all concession locations prior to doors. Set-up duties may include the following: verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance, and assuring that the Stand Lead or NFP Stand Leader has followed proper procedures for distribution and handling of cash. Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events. Oversee a large volume of inventory, order product, and manage high-volume sales. Manage and run all venue concessions operations before, during, and after the event. Duties include staff scheduling, employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the Director of Food & Beverage. Training new & current employees with regard to property procedure & best practices. Willing to cover/back up any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met. Assist with Premium Services operations and event needs, as directed. Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all state/federal and IEC policies, procedures, and practices are adhered to, including compliance with alcohol distribution/service and food handling/sanitation guidelines and general safety policies and procedures. Report any alcohol service or other compliance issues to Director of Food & Beverage immediately. Completes post-event evaluations, data compilation, tracking of monetary and product shortages, and generation of reports. Serves as a resource for POS applications and training. Ensure work environment is safe and free from harassment or discrimination. Immediately address all safety concerns, potential hazards, accidents, or incidents. Relays safety/health issues to management immediately. Ensure event staff and volunteers are aware of workplace expectations. Provide ongoing assistance, training, and mentoring to event staff and volunteers. Promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers. Reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback. Maintain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access." We need to turn each sentence into a list item. Some sentences contain colon and list inside; we could keep as is within

. That's fine. Now Qualifications: extract. "Qualifications Associate’s Degree (A.A.) or greater in Culinary Management, Business Management, or a related field. 3-5+ years’ experience in Concessions Management, Food & Beverage Management, or related experience. Degree requirement may be substituted for seasoned experience in concessions supervision, food & beverage management, or a related position. Strong working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems. Experience training new employees and volunteers. Advanced knowledge of inventory procedures and controls. Experience ordering products for a high-volume venue or facility. Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment. Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event) quickly and under pressure. Ability to work well in a team-oriented, fast-paced, event-driven environment. Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to IEC concession operations. Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory. Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality. Nationally recognized food service sanitation training course certification preferred. Nationally recognized alcohol service training course certification preferred." We'll make each sentence a

. Benefits: "Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)." We'll make a

• list. Pay: "This role pays an annual salary of $50,000-$55,000". We'll put in

  . Schedule: "The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends." Also earlier: "Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required." That's more about skills. But schedule: variable event-driven schedule including evenings and weekends. We'll make a

  under Schedule. We must not include boilerplate like EEO, etc. Also remove "Position Summary" heading? We'll not include as heading; we will just have content under About the role. Now produce HTML fragment:

  About the role

  Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Concessions Manager is responsible for the effective management of venue concessions operations, including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the DFB. The Concessions Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth operation of the Arena & Concessions Dept. The Concessions Manager will actively supervise, coach, counsel, direct, train, and mentor employees in meeting company quality standards and may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion, and transfer. The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required.

  The Rio Rancho Events Center (RREC), located in Rio Rancho, New Mexico, is a 7,000-seat multi-purpose facility that opened its doors in October 2006. The RREC leads the field among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team. With 165,000 square feet of extended floor space