Event Manager | Full-Time | Rio Rancho Events Center

About the Venue

The Rio Rancho Events Center, located in Rio Rancho, New Mexico, is an 8,000-seat multi-purpose venue, which opened in October 2006, and is home to the New Mexico Goatheads (ECHL) and New Mexico Runners (Major Arena Soccer League). The arena, which is owned by the City of Rio Rancho, is managed by OVG. This multipurpose facility can host concert settings in various capacities, hockey, basketball, indoor football, family shows, rodeos, trade shows, and flexible set-ups to accommodate any event. The Rio Rancho Events Center is less than an hour's drive from Albuquerque and Santa Fe, New Mexico.

Responsibilities

• Advance, plan, service, and supervise all events
• Plan, direct and evaluate the work of subordinates
• Provide leadership and guidance for event personnel
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
• Aid in the preparation of building to meet the requirements of upcoming events/shows
• Aid in the completion of pre-show event financial estimates
• Aid in the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit, train, and supervise event & security staff
• Create work schedules for event & security staff, delegate assignments, and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Cover communication between building staff and show staff during load-in and load-out
• Investigate and resolve event-related complaints in a professional manner, ensuring customer satisfaction
• Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials, including police, fire and medical services; event staff; and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Cover coordination of service needs with the food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled

Qualifications

• 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
• Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
• Strong computer skills in Microsoft Office applications, word processing, and Internet
• Knowledge of operational characteristics of events
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to work a flexible schedule, including long nights, early mornings, weekends & holidays as needed

Benefits

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

Pay

This role pays an annual salary of $50,000-$60,000.

Schedule

This position will remain open until September 11, 2026.