Concessions Coordinator

About the Role

The Concessions Staffing Coordinator & Administrator coordinates all staffing and administrative functions for stadium concessions operations, ensuring concession locations are adequately staffed for all events through effective scheduling, recruitment support, onboarding coordination, attendance tracking, and workforce communication.

Responsibilities

• Develop and manage staffing schedules for all concession locations in accordance with the Collective Bargaining Agreement (CBA), seniority, availability, and operational needs.
• Prepare staffing rosters, deployment sheets, sign-in sheets, labor reports, and other event documentation.
• Record and track call-offs, late arrivals, no-call/no-shows, and staffing changes.
• Verify employee attendance by conducting location (bed) checks and reconciling staffing assignments.
• Print and distribute staffing reports, attendance reports, labor reports, and other operational documentation.
• Assign employees to work locations and update staffing assignments as operational needs change.
• Coordinate staffing levels based on event attendance projections and operational needs.
• Maintain staffing rosters and employee availability records.
• Coordinate last-minute staffing adjustments and fill open shifts as needed.
• Assist with recruiting concession team members and seasonal employees, including scheduling interviews and hiring events.
• Coordinate onboarding activities for new hires and monitor completion of required training and certifications.
• Maintain employee records and staffing databases.
• Track attendance, tardiness, and labor metrics.
• Enter, reconcile, and maintain employee tip records for all applicable departments.
• Monitor scheduled versus actual labor and communicate variances to department leadership.
• Process payroll time edits and ensure employee time records are accurate.
• Assist with payroll verification and reporting.
• Generate staffing reports for management review.
• Serve as the staffing contact during events, coordinating employee check-in and check-out procedures.
• Assist managers in resolving staffing challenges.