Computer Support Associate

Payrate: $25.00 - $25.00/hr.

Responsibilities

• Deploy new computers to replace outdated ones.
• Upgrade operating systems from Windows 10 to Windows 11.
• Image computers and dispose of outdated assets.
• Utilize strong software skills, including PowerShell and Python.
• Perform physical tasks such as lifting and moving printers, requiring the ability to lift up to 50 pounds.
• Document and distribute information, such as updating assets in ServiceNow and following knowledge base articles for problem resolution.
• Maintain equipment, supplies, and data supporting processes or operations.
• Communicate effectively via email and create and maintain basic documents and records.
• Recognize and resolve problems with pre-established solutions, and report issues outside the scope of established procedures.

Qualifications

• Knowledge of computing and networking concepts and fundamentals.
• Proficiency in standard desktop applications like Microsoft Office, and internet functions.
• Understanding of computer security policies and general security concepts.
• Ability to drive locally.
• One or more years of IT experience preferred, but recent college graduates will be considered.

Skills

• Degree in an Information Technology discipline or equivalent experience.
• High School or secondary diploma or equivalent.

Benefits

• Full-time employees are eligible to select from different benefits packages.
• Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.

Pay Transparency

Pay Transparency: The typical base pay for this role across the U.S. is: $25.00 - $25.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.