Computer Support Associate

Non-exempt position; overtime paid at 1.5× base rate for hours over 40 per week.

About the role

This position provides day-to-day operational support for a computing environment, ensuring the smooth running of systems and processes. The role requires a blend of technical and administrative skills, focusing on hardware/software troubleshooting, project organization, and customer satisfaction.

Responsibilities

• Provide basic operational support for computing environments following established procedures.
• Monitor and perform standard processes or operations that are highly stable and consistent.
• Manage onsite desktop hardware and software, including troubleshooting and printer hardware management.
• Support server/network teams with smart hands support and conference room setup.
• Manage asset lifecycle and computer deployments for unit customers.
• Resolve trouble tickets from ServiceNow queues and update assets in ServiceNow.
• Create and maintain basic documents and records, including contact lists, process logs, and problem incidence reports.
• Recognize and resolve problems with pre-established solutions, reporting issues outside established procedures.
• Maintain equipment, supplies, and data supporting processes or operations.
• Apply technical knowledge to support processes or operations, such as basic printer operations and troubleshooting end-user tickets.

Requirements

• Must be able to lift up to 50 lbs and stand/walk distances.
• Metatarsals required from day one.
• Minimum of 2 years of relevant experience.

Skills

• Focus on break-fix for hardware/software and ensuring customer satisfaction.
• Experience working and collaborating in a team environment to solve problems and lead projects within Jira.
• Good communication skills to lead scrum practices and communicate with factory leaders.

Business casual dress code.

Pay

$31.01 – $31.01/hr. Final offer amounts are determined by relevant skills, education, and experience.

Benefits

• Medical, dental, and vision benefits.
• Health savings accounts with qualified medical plan enrollment.
• 10 paid days off, 3 days paid bereavement leave.
• 401(k) plan participation with employer match.
• Life and disability insurance.
• Commuter benefits.
• Dependent care flexible spending account.
• Accident, critical illness, and hospital indemnity insurance.
• Accommodations and reimbursement for work travel.
• Discretionary performance or recognition bonus.
• Sick leave and mobile phone reimbursement provided based on state or local law.