Computer Aided Dispatch Administrator
About the role
We are seeking an experienced Computer Aided Dispatch (CAD) Administrator to support the implementation, configuration, maintenance, and optimization of public safety technology solutions. This role works closely with law enforcement, fire, and EMS organizations to deploy and support CAD, RMS, and Mobile platforms that are critical to emergency response operations.
Required Qualifications
- 5+ years of experience working within or consulting for Public Safety organizations
- Proven experience implementing, configuring, administering, or supporting CAD, RMS, and/or Mobile solutions
- Strong subject matter expertise in public safety systems and workflows
- Intermediate knowledge of IT infrastructure, including databases, networking, and virtualization
- Intermediate to advanced proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), Microsoft Project, and SharePoint
- Ability to obtain CJIS certification and successfully pass required background checks
Preferred Qualifications
- Experience with Geographic Information Systems (GIS)
- Knowledge of cloud technologies and cloud-based environments
- Experience with CentralSquare CAD products
Key Responsibilities
- Install, configure, test, troubleshoot, and maintain public safety software applications
- Support CAD, RMS, and Mobile solutions for emergency response organizations
- Administer application environments, including production, test, and training systems
- Configure system settings and business rules to meet operational requirements
- Perform user administration, security management, and application maintenance
- Maintain and update application documentation and technical procedures
- Provide end-user support, training, and consultation
- Collaborate across teams to manage application integrations and dependencies
- Apply software updates, patches, and enhancements
- Ensure system performance, reliability, security, and compliance with applicable standards
- Participate in an on-call rotation supporting mission-critical applications
What You'll Bring
- Strong problem-solving and troubleshooting skills
- Experience working in complex, mission-critical technology environments
- Excellent communication and stakeholder management skills
- Able to manage multiple priorities while maintaining attention to detail
- Commitment to delivering reliable solutions that support public safety operations
Work Environment
- Collaborative, cross-functional team environment
- Public safety technology and emergency services setting
- Combination of implementation, administration, support, and training responsibilities
- Participation in rotational 24/7 support coverage
Impact of the Role
This position plays a vital role in supporting emergency response operations by ensuring the reliability, security, and effectiveness of critical public safety technology systems. The work directly contributes to efficient dispatching, records management, mobile workforce capabilities, and overall operational continuity for public safety organizations.
Job Type & Location
This is a Contract to Hire position based out of Chicago, IL.
Pay And Benefits
The pay range for this position is $50.00 - $75.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.