Compliance Specialist I

The Opportunity

With over 31,000 member companies (and growing rapidly) and over 3 billion Bluetooth enabled products shipped this year, Bluetooth is the premier wireless solution for developers, product manufacturers, and consumers worldwide. Backed by industry-leading companies, the Bluetooth SIG oversees the development of member-driven Bluetooth specifications, and manages the processes and tools for members to build and bring their Bluetooth products to market.

The Role

The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes.

Responsibilities

• Provide first-tier support for member questions and issues related to Compliance Program process
• Work with team to define average metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
• Generate weekly and ad-hoc reports for management
• Identify and remove products in violation from online retailers
• Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
• Partner with Member Relations team to manage issue tracking system and establish standard communication escalation process to drive issues to resolution

Requirements

• Strong analytical and creative thinking
• Strong attention to detail and focus on work accuracy
• Excellent communication skills, written and verbal to technical and non-technical audiences
• Strong problem-solving with capacity to bring problem to resolution
• High level of professionalism
• Experience in Microsoft CRM
• Experience in Excel working with formulas/pivot tables
• Accountable team player
• Self-motivated

Additional Skills

Online retailer brand enforcement experience

Benefits

The Bluetooth SIG offers an excellent benefits package including health, prescription drug, short-term and long-term disability, vision and dental coverage, life insurance, and 401(k).