Compliance Services Specialist I

Key Responsibilities

• REGISTRATION RENEWALS: Process renewal mail registrations and plates using the appropriate resources.
• Organize and send all driver notification letters to the main mailroom to stuff and seal for USPS delivery.
• Receive and sort all mail into appropriate groups and mailboxes; i.e., returned mail, requirements, initial registration, state change, or registrations, etc.
• Match all registrations and plates to letters that are preprinted by state, stuff into envelopes, and send via USPS.
• Determine trackable needs for registrations based on expiration date, and clients' needs and wants.
• Handle plate cancellation and return processes.
• Sales Force cases for client and Account Manager communications.
• Prepare daily reports.

Leadership Responsibilities

This position has no leadership responsibility.

Competencies

• Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact internally/externally with diplomacy and tact.
• Multi-task in a fast-paced environment, while demonstrating ability to effectively prioritize tasks and maintain a high level of organization.
• High attention to detail to ensure accuracy and ability to audit invoicing.
• Demonstrate excellent follow-up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Experienced with Microsoft Windows and the various software it offers (Visio, Word, Excel, etc.).
• Proficient with web-based systems and databases and knowledgeable with navigating the internet.
• Must be self-motivated, work well in a team environment, and demonstrate leadership qualities.

CORE VALUES

• Integrity: Always act with integrity and honesty.
• One Team: Treat others with dignity and respect; act as a cohesive, inclusive, and accountable team that is making a difference.
• Innovation: Drive continuous improvement, spark creativity, and embrace next-generation thinking.
• Customer Success: Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES

• Discipline Drives Quality: Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious: Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver: Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter: Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Hybrid, located in Georgia or Illinois, operates in a professional office environment.
• Position Type/Standard Schedule: Full-time, Monday through Friday.
• Travel: Not required for this role.
• Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.

DISCLAIMER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Please click here for an overview of the benefits available to you and your family.

PAY RANGE

The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.

EEO STATEMENT

Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.