Compliance Services Specialist I

Hybrid role based in Georgia or Illinois.

About the role

The Compliance Services Specialist I is responsible for all incoming compliance mail routing, processing of mail, sending out trackable mail, processing returned mail, processing plate cancellations, matching all registrations to letters, and researching no-letter situations to keep the compliance department on track for monthly and weekly KPI and SLA metrics.

The specialist will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The role includes flexibility to be reassigned to another team to suit business needs and optimize customer satisfaction.

Responsibilities

• Process renewal mail registrations and plates using appropriate resources.
• Organize and send all driver notification letters to the main mailroom for USPS delivery.
• Receive and sort all mail into appropriate groups (returned mail, requirements, initial registration, state change, registrations, etc.).
• Match all registrations and plates to preprinted letters by state, stuff into envelopes, and send via USPS.
• Determine trackable needs for registrations based on expiration date and client requirements.
• Handle plate cancellation and plate return processes to states.
• Manage Salesforce cases for client and account manager communications.
• Prepare daily reporting.

Skills

• Ability to speak and write clearly, confidently, and succinctly in communications with dealers, tag agencies, government agencies, and clients.
• Strong customer service skills, with the ability to interact with internal/external customers diplomatically and tactfully.
• Multi-task in a fast-paced environment while prioritizing tasks and maintaining organization.
• High attention to detail to ensure accuracy and audit invoicing.
• Excellent follow-up and problem-solving skills.
• Complete basic math functions to calculate complex tax documents.
• Proficient with Microsoft Windows and its software (Visio, Word, Excel, Office).
• Experienced with web-based systems and databases, and knowledgeable in navigating the internet.
• Self-motivated, works well in a team environment, and demonstrates leadership qualities.

Requirements

• High school diploma or GED required.
• 2 years of previous office or customer service experience.
• Experience using Salesforce request management system to engage and respond to client/driver requests.

Core Values

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive, and accountable team.
• Innovation – Drive continuous improvement, spark creativity, and embrace next-generation thinking.
• Customer Success – Ensure customer and driver success is at the heart of everything we do.

Cultural Attributes

• Discipline Drives Quality – Plan proactively, hold a high bar, and follow through by leveraging experience and systems.
• Intellectually Curious – Be bold, challenge assumptions, think differently, and explore new possibilities.
• Commit and Deliver – Take responsibility for your work and be accountable for results.
• Relationships Matter – Trust is central to success with internal and external stakeholders.

Work Environment

• Hybrid role located in Georgia or Illinois, operating in a professional office environment.
• Full-time position, Monday through Friday.
• No travel required.

Physical Demands

• Speak, hear, and see, and use hands and fingers for computer keyboard and phone.
• Sit or stand for extended periods.
• Reach above head to pull paper attachments.

Benefits

Wheels offers a robust, market-leading benefits package for you and your family. Click here for an overview of available benefits.

Pay

Base salary range: $37,500–$52,500 USD yearly. Eligible to participate in the annual incentive plan based on company and individual performance.