Compliance Operator- 100% Remote

Key Responsibilities

• Review and validate Lumie-generated answers and compliance decisions for accuracy and completeness.
• Execute compliance-related operational tasks and maintain review quality standards.
• Respond to inbound support requests from customers, agents, and partners requiring compliance or insurance expertise.
• Update, review, and maintain insurance information and compliance documentation within the platform.
• Review Certificates of Insurance (COIs), contracts, and related insurance documentation.
• Aid in contract extraction.
• Create, maintain, and update insurance requirement templates and customer-specific requirements.
• Identify, document, and escalate bugs, workflow inefficiencies, product issues, and customer friction points.
• Support customer onboarding and platform adoption efforts related to compliance workflows.
• Manage Lumie Assurance workflows and related operational processes for paying customers.
• Maintain established review-time SLAs, support response times, and operational performance metrics.
• Collaborate with Product, Operations, Customer Experience, and Support teams to improve platform accuracy and operational efficiency.
• Assist with escalated support tickets that require insurance or compliance expertise beyond Tier 1 support capabilities.

Qualifications

• Strong attention to detail and analytical thinking skills.
• Ability to review and interpret insurance-related documents and compliance requirements.
• Strong organizational, time management, and prioritization abilities.
• Comfortable working within operational workflows and software platforms.
• Experience in insurance operations, compliance review, customer support, or related operational roles preferred.
• Insurance industry knowledge required.

Preferred Skills

• Ability to identify inconsistencies, risk factors, and quality issues quickly.
• Strong written communication and documentation skills.
• Experience with QA systems, ticketing systems, or workflow management platforms.
• Ability to work independently while maintaining high accuracy standards.
• Process improvement mindset and strong problem-solving capabilities.