Compliance Coordinator (Pupil Transportaton)

About the role

This role is a Compliance Coordinator position that reports directly to the Compliance Manager. The role collaborates with the onboarding and operations departments.

Responsibilities

• Schedule drivers for any district-specific or ongoing training
• Monitor and maintain drivers’ status as kid-ready and update files accordingly
• Conduct a high volume of daily phone calls and text messages (60 - 100 per day)
• Become certified to teach and facilitate certain trainings (e.g., training on policies, defensive driving)
• Review and process camera-related events (e.g., incidents, risk flags, complaints) in a timely and consistent manner
• Maintain accurate documentation and tracking of all camera-related cases and activities
• Cook up follow-up actions related to driver incidents, including information gathering and internal communication
• Aid in handling footage-related requests by ensuring alignment with company policies and processes
• Support handling of repeat issues and documentation for driver follow-up or coaching
• Perform routine quality checks to ensure documentation is complete and consistent
• Partner with Operations, Compliance, and other internal teams to ensure alignment in program execution
• Escalate complex or sensitive issues through appropriate channels when needed

Requirements

• Read, write, and speak English at a proficient level
• At least 18 years old
• Have a printer
• Have a reliable internet connection
• Have access to a computer and printer
• Have a minimum of a high school diploma or GED
• Have at least 2 years of high-volume call experience
• Have at least 1 year of experience in a customer service role and an administrative role

Qualifications

Not specified

Skills

• Comfortable with ambiguity and an ever-changing environment
• Comfortable presenting in front of a group
• Comfortable with offering support while also holding drivers accountable to policy, procedures and safety standards
• Comfortable navigating multiple technology platforms and systems
• Reliable
• Conscientious
• Professional
• Strong in attention to detail
• Able to handle documents and information confidentiality

Pay

Commensurate with experience

Schedule

Weekly hours: 40 per week (Required Overtime, which includes weekend hours, 6 weeks out of the year)

Shifts: 08:00 - 17:00 EST (07:00 - 16:00 CST, 06:00 - 15:00 MST, 05:00 - 14:00 PST) 13:00 - 22:00 EST (12:00 - 21:00 CST, 11:00 - 20:00 MST, 10:00 - 19:00 PST)

Benefits

Will vary if not hired for full-time permanent

Start date

ASAP