Compliance and Account Management Coordinator, Impartial Hearing Order Implementation Unit - 25502

Responsibilities

• Correspond with parents and their representatives, including public advocacy groups and attorneys regarding the status of implementation awarded special education services to students.
• Collaborate with the Customer Support/Community Engagement Team to ensure prompt resolution of community outreach regarding the implementation of awarded services.
• Review and interpret Impartial Hearing Orders to determine actions necessary to implement required remedies.
• Enter action item data into Decision Action Item Tracking System (DAITS) daily on a high-volume basis.
• Format daily Decision Cognos Report as necessary and upload to LV Case Tracker.
• Assign cases for unpacking.
• Review unpacked orders for accuracy and approve as appropriate; take necessary steps and collaborate with staff and Team Leads for any needed corrections.
• Work with staff within the office and across NYCPS program offices to achieve timely implementation of orders.
• Support and monitor the implementation of awarded services in coordination with CSE, ASE, DSE, D75, OSE, OPT, OSH, DFO and CBST personnel.
• Manage DAITS for all Action Items by actively tracking all deadlines and ensuring that benchmarks are met.
• Interpret Individualized Educational Programs (IEPs) and other Special Education Student Information System (SESIS) documents to determine pending entitlements and other required actions.
• Review and analyze documents in the Impartial Hearing System as necessary to ensure the accuracy of DAITS action items.
• Audit and assess documents in the Impartial Hearing System to determine actions necessary to solve outstanding problems and implement the required remedies.
• Ensure appropriate services and payments are rendered; implementation is achieved; documents are uploaded to Decision Action Item Tracking System (DAITS); outreach is conducted; and that appropriate evidence of outreach and compliance is obtained and uploaded to DAITS.
• Coordinate with Account Management team within the Implementation Unit and the billing team within Division of Financial Operations to ensure timely and accurate authorizations and payments.
• Assist in this area as needed.
• Perform as necessary administrative and clerical tasks required to organize and optimize unit performance of all the above work.

Qualifications

• A baccalaureate degree from an accredited college and two (2) years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six (6) years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to “1” or “2” above. However, all candidates must have at least one (1) year of experience as described in “1” above.
• In addition to meeting the minimum requirements, individuals must have two additional years of the experience described in "1" above.
• Preferred qualifications include:
• An analytical thinker with expertise in situational problem-solving skills; ability to prioritize and follow-up.
• Project management experience is a plus.
• Excellent interpersonal skills in working with education and non-education personnel internal and external to the NYCPS.
• Strong communications skills, both spoken and written, and ability to organize facts and present information and figures in a clear, concise, and logical manner.
• Attentive to detail and extremely well-organized.
• Ability to work under pressure and navigate an environment that is extremely high paced with projects under tight and changing deadlines.
• Ability to learn quickly and continuously and be responsive to constructive feedback.
• Knowledge of NYCPS policies and procedures and the ability to interpret and apply policies effectively.
• Ability to work independently as well as part of a team.
• Knowledge of NYCPS systems, including Impartial Hearing System, SESIS, Financial Accounting and Management Information System (FAMIS), and COGNOS.
• Knowledge of Microsoft Office applications, e.g., Excel, PowerPoint, and Word.
• Excellent investigative and research skills.
• Enjoys a fast-paced environment.

Pay

$72,114 - $79,325 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Schedule

Please include a resume and cover letter with your application.

Note

The filling of all positions is subject to budget availability and/or grant funding.

Equal Opportunity Employer

We encourage all applicants from the New York City tri-state area to apply.