Compliance Account Coordinator

About the role

Agency Cybersecurity is a fast-growing startup focused on providing best-in-class cybersecurity and compliance solutions. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and more, helping businesses scale securely and confidently. Backed by top-tier investors like Y Combinator, we operate out of offices in New York City, Boston, Richmond, and London.

Location

On-Site – Richmond, VA

Position Type

Hourly, Full-Time

Experience Level

Entry-Level

Compensation

$20–25 per hour

Position Overview

This role combines structured project coordination with client-facing support. As a Compliance Account Coordinator, you will play a critical role in supporting client compliance engagements and ensuring an exceptional customer experience. This is an ideal entry point for candidates eager to build a long-term career in cybersecurity, governance, risk, and compliance (GRC), customer success, or account management.

Responsibilities

• Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
• Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
• Cook up and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
• Draft and edit information security policies and procedures under the guidance of senior team members.
• Collect, organize, and validate evidence documentation to support client compliance controls.
• Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
• Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
• Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
• Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
• Identify opportunities to strengthen client relationships and improve service delivery processes.
• Aid in preparing client reports and progress updates for internal and external stakeholders.

Qualifications

• Bachelor’s degree preferred (or equivalent professional experience).
• 1+ year of customer service, client support, account coordination, or client-facing experience required or strongly preferred.
• Strong organizational and project management skills with high attention to detail.
• Excellent written and verbal communication skills.
• Professional, empathetic, and responsive communication style when working with clients.
• Interest in learning cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
• Basic familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar tools preferred).
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Team-oriented mindset with strong problem-solving and collaboration skills.
• Proactive, positive attitude with a commitment to continuous learning.

Benefits

• 10 days of paid time off (PTO)
• 11 paid federal holidays
• 401(k) with 4% company match
• Monthly healthcare stipend
• Gym membership stipend
• Weekly team lunches and in-office snacks

Customer Support/ Customer Success

Richmond, VA