Director of Tuition, Impartial Hearing Order Implementation Unit, OGC - 25707

Responsibilities

• Create training materials around the tuition processing workflow of account management.
• Supervise and train tuition specialist staff.
• Respond to inquiries from parents, advocates, attorneys, and private schools regarding the collection of required documentation and information for authorizing tuition and processing payments pursuant to Impartial Hearing Orders.
• Monitor escalated order/decision implementation obstacles and direct action by the appropriate team lead and staff members.
• Manage communication with Impartial Hearing Officers to seek clarification or additional evidence.
• Arrange and attend meetings with leadership within NYCPS, compile relevant information to demonstrate problem situations, and prepare proposed recommendations to resolve problems, ensuring compliance with NYCPS’s regulations and policy and Court Ordered implementation.
• Prepare standard scripts that will be used by staff when responding to inquiries regarding tuition in order to ensure uniform responses to frequently asked questions.
• Conduct research to determine the status of outstanding tuition claims, including cases pending settlement or appeal, in order to respond to leadership inquiries concerning deliverability problems and concerns raised by parents and providers.
• Conduct analysis of day-to-day activities regarding tuition processing; provide leadership with essential support to reorganize, streamline and enhance office workflows.
• Review FAMIS, Contract Aid Financial System (CAFS), and other NYCPS legacy systems to identify outstanding entitlements and other required actions.
• Develop stakeholder information guides regarding tuition payments tailored to various stakeholder groups and ensure they remain up to date.

Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field, or a Juris Doctor degree from an accredited law school and two years of satisfactory full-time professional experience, for educational program(s) and/or institution(s) in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; educational, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, fiscal management, or a related area, 18 months of this experience must have been in an executive, managerial, administrative, consultative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, consultative or supervisory experience described in "1" above; or
• Education and/or experience equivalent to “1”, or “2” above. Graduate education in areas other than those mentioned above, may be substituted for the professional experience, but not for the 18 months of managerial experience described in “1” above, at the rate of 15 graduate semester credits from an accredited college or university for 6 months up to a maximum of 1 year of professional experience. However, all candidates must possess a baccalaureate degree from an accredited college and 18 months executive, managerial, administrative, consultative or supervisory experience, as described in “1” above.

Preferred

• Ability to supervise and coordinate staff in a public facing, customer engagement environment.
• Ability to make effective assessments.
• Proficient in all Microsoft Office 365 applications.
• Excellent verbal, listening, problem solving and customer engagement skills.
• Attention to detail and follow-through.
• Strong organizational and time management skills.

Salary

$121,000 - $125,500

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

Note: The filling of all positions is subject to budget availability and/or grant funding.

* New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.

About the Role

This position is in a civil service competitive class that is subject to examination. Position is only open to current City employees with permanent NYC civil service status as Administrative Education Analyst or permanent in an equivalent title that is eligible for transfer under 6.1.9 to Administrative Education Analyst. This position is open to qualified persons with a disability who are eligible for the 55-a program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a program.

Benefits

AN EQUAL OPPORTUNITY EMPLOYER

Pay

Salary: $121,000 - $125,500

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

Note: The filling of all positions is subject to budget availability and/or grant funding.

* New York City Residency is NOT Required *

We encourage all applicants from the New York City tri-state area to apply.