COMPLIANCE ADMINISTRATOR (Driver)
The Management Trust is a 100% employee-owned community association management company dedicated to building and maintaining communities with integrity, trust, and experience.
About the role
The Compliance Administrator (Driver) partners closely with their supervisory team to ensure consistent adherence to community CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations, as well as the ability to use an online system to track and report findings. The position demands independent prioritization and self-management to meet assigned tasks.
Responsibilities
- Complete in-person physical site inspections for Association rules adherence by community membership and residents.
- Manage inspection schedule based on contracted frequency of site reviews.
- Review Association common areas for upkeep and escalate concerns to Assistant Community Manager or Community Manager.
- Utilize company-designated software to track inspections and escalate compliance processes on homeowner accounts.
- Escalate questions or concerns requiring secondary review, as applicable.
- Complete 60-100 inspections of all assigned Association units per month (geography and traffic dependent).
- Perform escrow inspections within 7 business days; complete application validation documents as needed.
- Conduct inspections for properties transitioning from the Developer stage, focusing on quality standard compliance and cleanliness of common areas.
- Regularly communicate with multiple levels of staff to ensure effective channels between the Community Management team and homeowners regarding compliance matters.
- Serve as a conduit to relay feedback appropriately and in a timely manner.
- Perform other duties and special projects as assigned.
Requirements
- Minimum of 2 years of work experience.
- Ability to meet deadlines and address time-sensitive issues.
- Excellent written and verbal communication skills.
- High-level customer service with attention to detail and organization.
- Ability to self-manage time and complete assigned tasks during work hours.
- Willingness to learn company processes, procedures, and proprietary software.
- Ability to manage workflow on a smartphone or tablet, including dictation, photo documentation, and electronic reporting.
- Adaptable, dependable, and solid attendance record.
- Professional and respectful demeanor with all staff and guests.
Special Position Requirements
- Must have reliable transportation to conduct site visits.
- Must be able to drive in the dark if required.
- Must possess and maintain a valid driver’s license, vehicle insurance, and a driving record in compliance with Company policy.
Essential Functions
- Use standard office equipment, including computer and phone.
- Stand and walk properties, at ground level, for up to 4 hours at a time.
- Be stationary for periods of time.
- Drive for up to 3 hours at a time.
- Lift up to 25 pounds.
- Travel to and from offsite client locations.
Pay
$22.00 - $24.00/hour, based on experience. Eligible for a $250 sign-on bonus after 90 days of employment.
Schedule
Monday–Friday, approximately 8:00 AM–5:00 PM. Occasional long hours may be required to meet business needs.