COMPLIANCE ADMINISTRATOR (Driver)

About the role

The Compliance Administrator (Driver) position at The Management Trust is responsible for ensuring consistent adherence to community's CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations, as well as the ability to use an online system to track and report findings.

Responsibilities

• Complete in-person physical site inspections for Association rules adherence by community membership and residents
• Ensure management of inspection schedule based on contracted frequency of site reviews
• Review Association common areas for upkeep and escalate concerns to Assistant Community Manager or Community Manager
• Utilize company designated software or reporting system to track inspections and escalate compliance processes on homeowner accounts
• Escalate questions or concerns requiring secondary review, as applicable
• Complete 60-100 inspections of all assigned Association units per month (geography and traffic dependent)
• Perform escrow inspections within (7) business days; complete application validation documents as needed
• Conduct inspections for properties transitioning from the Developer stage – focusing on quality standard compliance and cleanliness of common areas
• Regularly communicate with multiple levels of staff to ensure effective channels remain open between the Community Management team and homeowners regarding questions or concerns on compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
• Other duties and special projects as assigned

Qualifications

• Minimum of (2) years of work experience
• Ability to meet deadlines and address time-sensitive issues
• Excellent written and verbal communication
• Ability to provide high-level customer service with attention to detail and organization
• Must be a team player
• Ability to self-manage time in order to complete assigned tasks during work hours
• Must be able to manage workflow on a smartphone or tablet and complete dictation, take and describe photos, and document findings in an electronic system
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times
• Special Position Requirements: Must have reliable transportation to conduct site visits, must be able to drive in the dark if required, must have and maintain a valid driver’s license, vehicle insurance, and driving record in compliance with Company policy

Essential Functions

• Use standard office equipment, including: computer, phone, etc.
• Ability to stand and walk properties, at ground level, for up to 4 hours at a time as needed to support clients
• Be stationary for periods of time
• Drive for up to 3 hours at a time
• Relocate up to (25) pounds
• Travel to and from offsite client locations

Company Profile

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day.