Compliance Administrator

About the role

The Compliance Administrator (PT) supports the Association Manager in overseeing the day-to-day operations of the community and its common areas and facilities. This position works with the Manager, the Board of Directors, HOAMCO, an assigned Accountant, and other assigned staff.

Responsibilities

• Support Association Manager on day-to-day management of communities.
• Acquire and maintain a full working knowledge of all applicable State and Federal Regulations pertaining to common interest communities, the governing documents and policies of the Association, and policies of HOAMCO.
• Develop and maintain a professional relationship with the Association Board of Directors, Association Manager, and other HOAMCO and Association staff.
• Facilitate and attend Homeowner Association meetings, as needed.
• Enforce restrictions and regulations by overseeing compliance processes and procedures.
• Maintain up to date records of all tasks relating to the community and its common areas.
• Create forms, reports, spreadsheets, presentations, and filing systems to provide clerical assistance for association manager, accounting department, ARC, etc., as necessary.
• Assist with administrative tasks: review budgets, create and prepare Board of Director packets and agendas, record and transcribe Board meetings, and administer website and newsletter.
• Ensure timely and accurate preparation of various weekly, monthly, quarterly, & annual reports.
• Answer electronic, paper, and telephone correspondence as appropriate and respond to customer problem resolution issues in a professional and timely manner.
• Upkeep of residential files and records, legal documents, property deeds, construction plans, member rosters, contracts, annual reports, meeting minutes, Caliber and iSynergy filing and all other relevant records.
• Provide customer service for homeowner questions, complaints, comments, etc.
• Draft necessary correspondence and reports to homeowners, association Boards of Directors, HOAMCO, vendors, etc., adhering to guidelines and procedures.
• Perform regular inspections of communities to ensure Association and Homeowner compliance with the community CC&Rs and policies.
• Purchase supplies, obtain bids and/or request the preparation of contracts as necessary.
• Assist the Association Manager with the management of vendors to include contracting, observing, procedure adherence, and evaluation.
• Oversee/Assist in Project Management

Qualifications & Experience

• Associates Degree or other equivalent experience.
• 2-3 years full time office management or administrative experience.
• Excellent verbal and written communication skills, and telephone etiquette.
• Advanced proficiency in Microsoft Office software and website applications.
• Ability to work effectively and professionally with a diverse range of both internal and external contacts.
• Ability to design effective forms, reports, spreadsheets, presentations, and filing systems.
• Ability to assess problems and formulate appropriate solutions.
• Ability to multi-task, manage priorities and adapt to changing environments.
• Ability to follow instructions and procedures.
• Strong organizational skills and attention to detail.
• Available evenings and days off for after-hour emergency purposes.

Skills & Competencies

• Ability to consistently project a positive image of the Company.
• Ability to prioritize tasks in a fast-paced environment, while handling interruptions as part of the routine.
• Strong team player, willing to help out and assist others when needed.
• Highly effective interpersonal skills and the ability to work well with others.
• Strong sense of and high standard for customer service.
• An enthusiastic, professional, and positive demeanor.
• Integrity and credibility.