COMPLIANCE ADMINISTRATOR (Driver)

About the role

The Compliance Inspector partners closely with their supervisory team to ensure consistent adherence to the community's CC&Rs, Rules and Regulations, and other key standards. This role requires a strong understanding of HOA governing documents and applicable state/federal regulations as well as the ability to use an online system to track and report findings. This role requires the ability to independently prioritize and self-manage time in order to meet assigned tasks.

Responsibilities

• Complete in-person physical site inspections for Association rules adherence by community membership and residents
• Ensure management of inspection schedule based on contracted frequency of site reviews
• Review Association common areas for upkeep and escalate concerns to Assistant Community Manager or Community Manager
• Utilize company designated software or reporting system to track inspections and escalate compliance processes on homeowner accounts
• Escalate questions or concerns requiring secondary review, as applicable
• Complete 60-100 inspections of all assigned Association units per month (geography and traffic dependent) as assigned
• Perform escrow inspections within (7) business days; complete application validation documents as needed
• May conduct inspections for properties that transition from the Developer stage – specifically focusing on quality standard compliance and cleanliness of common areas
• Regularly communicate with multiple levels of staff to ensure effective channels remain open between the Community Management team and homeowners regarding questions or concerns on compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner
• Other duties and special projects as assigned

Qualifications

• Minimum of (2) years of work experience
• Ability to meet deadlines and address time-sensitive issues
• Excellent written and verbal communication
• Ability to provide high-level customer service with attention to detail and organization
• Must be a team player
• Ability to self-manage time in order to complete assigned tasks during work hours
• Willing to learn Company process and procedures, and learn/use proprietary software
• Must be able to manage workflow on a smartphone or tablet and complete dictation, take and describe photos, and document findings in an electronic system
• Adaptable and dependable with a solid attendance record
• Professional and respectful demeanor with all staff and guests at all times

Special requirements

• Must have reliable transportation to conduct site visits
• Must be able to drive in the dark if required
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

Physical requirements

• Use standard office equipment, including: computer, phone, etc.
• Ability to stand and walk properties, at ground level, for up to 4 hours at a time as needed to support clients
• Be stationary for periods of time
• Ability to drive for up to 3 hours at a time
• Relocate up to (25) pounds
• Travel to and from offsite client locations

Schedule

Monday-Friday from approx. 8:00 am-5:00 pm. This position may require occasional long hours to meet business needs.

Pay

$22.00 - $24.00/Hourly DOE