Complaint Investigations Tech

About the role

This is a 6-month position from the start date with possible extensions. The role is based in Alameda, CA, and operates on a second shift schedule from 1:30 PM to 10 PM.

As an entry-level Lab Technician in the Complaint Investigations Lab, you will investigate returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.

Responsibilities

• Unpack boxes safely and sort returned products by product lines.
• Investigate returned products to resolve customer complaints.
• Document complaint investigations in the Complaint Handling System.
• Use troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, and microscopes to complete investigations.
• Perform routine maintenance on individual quality records.
• Ensure equipment used for testing is within validity.
• Follow written work instructions (SOPs) and maintain good documentation practices.
• Enter investigation results into computer systems as a primary part of the job.

Requirements

• High School Diploma or equivalent (such as GED) with technical experience; recent college graduates with a Bachelor’s degree are ideal.
• Proficient computer skills, including basic Microsoft Office and the ability to navigate Internet programs.
• Ability to read, write, and comprehend English.
• Good documentation skills and the ability to focus while performing repetitive and routine investigations.
• Experience in the Medical Device/Biotech Industry with a technical background is preferred.
• Knowledge of electronic troubleshooting is preferred.
• Ability to work in a team setting is a plus.

Schedule

Second shift: 1:30 PM to 10 PM