Complaint Investigations Tech

Job Responsibilities

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Documenting complaint investigations in the Complaint Handling System.
• Using troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
• Performing routine maintenance on individual quality records and ensuring equipment used for testing is within validity.
• Entering data entry of investigation results as a primary part of the job.
• Performing routine testing (physical, chemical or functional) on product returned from the field due to a customer complaint, using a variety of lab equipment.
• Summarizing and recording all test data and maintaining proper documentation of all lab work.
• Processing customer returns in a timely manner in accordance with ISO and FDA QS Reg.
• Supporting the company's goal for timeliness of complaint investigations and closures.

Qualifications

• Proficient computer skills to navigate Internet programs used.
• Basic Microsoft Office skills.
• Ability to read, write and comprehend English.
• Good documentation skills are a must.
• Ability to follow written work instructions of SOP’s is required.
• Ability to focus while performing repetitive and routine investigations is a must.
• Minimum education required is H.S. Diploma or equivalent (such as GED) with Technical experience.
• An Associates (Two year) degree in Electrical Engineering or other Science may be considered.
• Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position.
• Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
• Knowledge of Electronic Troubleshooting is preferred.
• Ability to work in a team setting is a plus.