Complaint Investigations Tech

Job Summary

We are seeking a "Complaint Investigations Tech" to join one of our Fortune 500 clients. This role requires an entry-level lab technician with top skills in computer proficiency, documentation, and following written work instructions.

Job Responsibilities

• Unpacking boxes safely and sorting returned products by product lines.
• Investigating returned products to resolve customer complaints regarding blood glucose meters, strips, and sensors.
• Documenting complaint investigations in the Complaint Handling System.
• Using troubleshooting equipment such as multi-meters, oscilloscopes, test fixtures, microscopes, etc., to complete the investigation.
• Performing routine maintenance on individual quality records and ensuring equipment used for testing is within validity.
• Entering data entry of investigation results into the system.
• Conducting routine testing on products returned from the field due to customer complaints, using various lab equipment.
• Summarizing and recording all test data and maintaining proper documentation of all lab work.
• Processing customer returns in a timely manner according to ISO and FDA QS regulations.
• Supporting the company's goal for the timeliness of complaint investigations and closures.
• Communicating effectively both verbally and in writing.

Requirements

• Proficient computer skills to navigate Internet programs and basic Microsoft Office skills.
• Basic reading, writing, and comprehension in English.
• Good documentation skills.
• Ability to follow written work instructions of Standard Operating Procedures (SOPs).
• Ability to focus while performing repetitive and routine investigations.
• Education: H.S. Diploma or equivalent (GED), with Technical experience preferred. An Associates (Two year) degree in Electrical Engineering or other Science may be considered. Recent college graduates with a Bachelor’s degree are ideal.
• Experience: Minimum of H.S. Diploma or equivalent. Recent college graduates with a Bachelor’s degree are ideal. Experience in Medical Device / Biotech Industry with a Technical Background is preferred. Knowledge of Electronic Troubleshooting is preferred.
• Language: Fluent in English.

Qualifications

• Must be eligible to work with any employer without sponsorship.

Skills

• Computer skills.
• Documentation skills.
• Written and oral communication skills.
• Electrical Engineering or other Science background.
• Electronic Troubleshooting knowledge.

Benefits

N/A

Pay

$28/hr to $31/hr (On W2)

Schedule

Shift Time: 05:00am to 01:30pm