Complaints Handling Investigator

Location: Salt Lake City, UT | Duration: 3+ months | Hours: 40/week (1st shift) | Employment type: W2 contract (US citizens or Green Card holders only)

About the role

This position will transcribe data to files in a complaint handling system, including opening new files, linking files together, entering approved investigation data, and transferring complaint data into regulatory reports for submission. The role may also involve transferring complaint details between databases and running queries for upcoming regulatory reports that need to be submitted to regulatory agencies.

Responsibilities

• Transcribe and enter data into a complaint handling system
• Open new files and link related files together
• Enter approved investigation data
• Transfer complaint data into regulatory reports for submission
• Transfer complaint details between databases
• Run queries for upcoming regulatory reports

Requirements

• 2–4 years’ experience in a related area or equivalency
• Demonstrated human relations and communication skills
• Experience with word processing, spreadsheets, presentation software, and good letter composition skills
• Ability to learn new databases with guided training
• Proficient in Microsoft Suite and general computer skills
• Strong grammar, writing, editing, and proofreading skills
• Excellent organizational and functional skills
• Strong interpersonal communication skills
• Ability to maintain confidentiality in compliance with HIPAA regulations
• Ability to work independently, prioritize tasks, and pay excellent attention to detail
• Ability to handle a large volume of work in an organized manner
• Functions well under pressure