Complaint Investigation Medical Device Quality Technician

About the role

Client Industry: Pharmaceutical/Medical Device/Biotechnology. Location: Alameda, CA 94502. Duration: 6 Months Contract (with possibility of extension based on performance and business needs).

Responsibilities

• Unpacking boxes safely and sorting the returned products accordingly by product lines.
• Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
• Documenting complaint investigations in the Complaint Handling System.
• Using troubleshooting equipment such as multi‑meters, oscilloscopes, test fixtures, microscopes, etc. to complete investigations.
• Performing routine maintenance on individual quality records and ensuring equipment used for testing is within validity.

Requirements

Proficient computer skills to navigate Internet programs used; basic MS Office skills; ability to read, write and comprehend English.

• Experience in Medical Device / Biotech Industry with a technical background is preferred.
• Knowledge of electronic troubleshooting is preferred.
• Ability to work in a team setting is a plus.
• Ability to follow written work instructions of SOPs is required.
• Good documentation skills are a must.
• Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
• Ability to focus while performing repetitive and routine investigations is a must.
• Great fit for workers with Inspection and Quality experience.

Education

Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience. Recent college graduates with a Bachelor’s degree are an ideal fit for this entry‑level position.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term disability insurance
• Short‑term disability insurance
• Paid parking / public transportation
• Paid time off
• Paid sick and safe time
• Paid vacation time
• Paid parental leave
• Paid holidays annually

Pay

$24.00 to $28.00 per hour

Schedule

Second Shift, 1:30 PM to 10:00 PM