Community Warranty Manager- CBJ JENI and Normandy Homes

Responsibilities

• Perform minor repairs such as tightening door knobs or adjusting sprinklers.
• Conduct in-person homeowner assessments and inspections of warranty claims.
• Coordinate and schedule all repairs with contractors and homeowners.
• Communicate scheduled appointment times with homeowners, vendors and trades.
• Follow up, inspect and insure completion of all repairs are completed.
• Determine trade accountability for back charge purposes.
• Instruct customers on how to maintain their homes, as well as communicating what items are and are not warrantable.
• Manage a budget; Request EPO’s, Sign invoices weekly for vendor payment.
• Handle multiple tasks, as well as projects within designated timeframes.
• Possess the ability to say "no" and overcome objections in a professional manner.
• Follow applicable protocols and processes necessary for workflow.
• File and manage closed tickets for bonus and accounting purposes.
• Establish and maintain positive customer relationships, internally and externally.
• Conduct a quality assurance check on a completed home.

Qualifications

• Education: Bachelor’s degree in Construction, Business or other related field OR a two year technical degree from a construction program OR have a minimum of 2 years’ experience with a homebuilder is preferred.
• Highly customer-service oriented.
• Computer or tablet literate.
• Knowledge of MS Office or BuildPro is preferred.
• Experience: Previous experience in the home building industry is preferred. Previous experience in a customer service environment & preferable some home repair experience is helpful.