CBH Rentals Community Manager

Summary

This position plays a key role in the overall success of CBH Rentals. We're seeking a Community Manager to assist with our multi-family units in various communities. You will actively participate in leasing and marketing of the community to maximize occupancy, meet and greet prospective residents and vendors in a professional and enthusiastic manner. In this role, you will work with a variety of people to build relationships and provide the highest level of customer service.

Key Responsibilities

• Oversee daily operations of the community
• Conduct regular property inspections and identify areas requiring attention
• Coordinate with maintenance staff to ensure timely completion of work orders and property projects
• Maintain and monitor curb appeal and community appearance
• Achieve and maintain occupancy goals
• Oversee leasing activities and ensure effective follow-up with prospects
• Review traffic, leasing, and conversion reports
• Monitor market conditions and competitor communities
• Implement marketing and outreach strategies to drive traffic and leases
• Foster positive resident relationships and provide exceptional customer service
• Address resident concerns, complaints, and escalated issues promptly and professionally
• Oversee resident retention initiatives and renewal strategies
• Help to coordinate resident events and community engagement programs
• Ensure lease compliance and enforce community policies fairly and consistently
• Maintain accurate resident files and documentation
• Oversee lease administration and renewal processes
• Ensure safety procedures are followed throughout the community
• Assist with audits, inspections, and regulatory requirements
• Coordinate with contractors and vendors
• Obtain bids and oversee vendor performance

Requirements

• Strong interpersonal and customer service skills
• Highly organized, flexible, dependable and quick to respond
• Strong attention to detail and accuracy in data entry
• Strong critical thinking skills to evaluate and process applications
• Able to work well with others (individually and in a team), with a high degree of self-awareness
• A background in leasing, marketing or other facets of the rental industry
• Salesforce experience and knowledge are a plus
• Community management experience, and Appfolio Leasing/Sales/Property Management knowledge and background are a plus

Benefits

• 100% employer-paid Quality Health Care Plan that includes Medical, Dental, Vision & Life Insurance
• Competitive Wages
• Quarterly bonus program
• Retail plans + employer match
• Paid Time Off
• Paid Holidays
• Quarterly & Annual Growth Reviews