Community Support Supervisor

Job Summary

As a Community Support Supervisor, you will play a pivotal role in ensuring the efficient operation of Community Support services to our Health Plan members. You will be responsible for providing supervision, managing daily and weekly reports, coordinating with health plans for referrals and authorizations, overseeing staff assessments, and ensuring housing deposit processes are completed accurately and with proper documentation. Your role will involve effective communication with various partners, including health plans, landlords and members.

Supervisory Responsibilities

• Provide leadership, guidance, and support to CS staff.
• Generate and analyze daily and weekly reports for member progress.
• Maintain and update the Master Log daily.
• Review Ring Central Analytics, productivity logs, and member notes.
• Oversee staff notes and authorization processes in Alliance.
• Collaborate with health plans for referrals and authorizations, ensuring compliance.
• Stay informed on health plan policies and procedures.
• Clock in and out of the Health Plan Housing Goods Form.
• Ensure quality and consistency in staff assessments.
• Monitor assessment processes for regulatory adherence.
• Clock in and out of housing deposit processes, verifying accuracy with landlords.
• Communicate effectively with stakeholders, maintaining accurate documentation and promptly addressing inquiries and requests.

Education and Experience

• A high school diploma or GED is required.
• A bachelor’s degree is preferred.
• A bachelor's degree in social work or healthcare administration, or at least 4 years of related work experience is required.
• Previous experience in a supervisory role, preferably in community support services or healthcare is preferred.

Required Skills/Abilities

• Bilingual (English/Spanish) is preferred.
• Strong leadership and communication skills are required.
• Knowledge of health plan requirements and authorization processes is essential.
• Experience with data analysis and reporting is beneficial.
• The ability to multitask and prioritize responsibilities effectively is necessary.
• An attention to detail and accuracy in documentation and record-keeping is crucial.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.

Pay Range

$29 USD - $32.50 USD

Benefits

• Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
• Short & Long-Term Disability Benefits: Protection when you need it most.
• Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
• Flexible Spending Accounts: Manage your finances with flexibility.
• Employee Assistance Program (EAP): Support when life throws challenges your way.
• 401(K): Building your financial future with us.
• Effective after 1 year of employment.
• Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
• Paid Holidays: Quality time to enjoy celebrations.
• Employee Referral Program: Share the opportunities and reap the rewards.
• Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment

Employment is contingent upon a successful pre-employment drug screening and background check.