Community Support Supervisor

About the role

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. The Community Support Supervisor role is based in Dallas, Texas.

Responsibilities

• Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.
• Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.
• Ensures Company’s set KPIs are met and/or exceeded through reporting metrics.
• Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
• Supports the daily operations of the Resource Center for a limited number of communities.
• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

Requirements

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and e employment documents.
• Yardi property management software experience required.
• Experience in using the Company’s property management applications (Foresight, Entrata, Workday) is highly preferred.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• Employment history that demonstrates the application of property management, accounting and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports.
• College degree in related field, or equivalent combination of education and experience is preferred.
• Minimum of two years of property management experience (ideally in a Community Support Specialist, Assistant Community Manager, Community Manager, or similar role), or other related experience preferred.

Qualifications

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Skills

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and e employment documents.
• Yardi property management software experience required.
• Experience in using the Company’s property management applications (Foresight, Entrata, Workday) is highly preferred.
• Demonstrated understanding of property operations and, in particular, of lease terms and lease enforcement, including collections.
• College degree in related field, or equivalent combination of education and experience is preferred.
• Minimum of two years of property management experience (ideally in a Community Support Specialist, Assistant Community Manager, Community Manager, or similar role), or other related experience preferred.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.