Adult Community Support Supervisor

About the Role

Provides team leadership, training, monitoring, and supervision of Community Support staff. Assists the Sr. Manager of Adult Community Support with implementation of new projects and program expectations. Coordinates and participates in quarterly QI reviews for Community Support Teams.

Responsibilities

• Provides oversight and guidance to CS Workers, ensuring quality of services and documentation are consistent.
• Provides direct weekly clinical oversight to assigned community support workers.
• In coordination with Sr. Manager, responsible for hiring new CPRP staff, training supervisees, and completing annual performance reviews for direct reports.
• Participates in peer review processes to ensure quality and compliance, in coordination with Sr. Manager and QI.
• Ensures individual productivity goals are met through monitoring and oversight of direct reports.
• Ensures timelines and quality standards are met according to DMH and CMS guidelines based on agency’s contractual requirements.
• Provides ongoing support and education regarding stage-wise interventions and motivational interviewing strategies for co-occurring disorders, in collaboration with Sr. Manager.
• Coordinates and implements new projects with the assistance of Sr. Manager.
• Serves as a resource for the treatment team and is available to staff problematic or crisis situations requiring crisis clinical discussion for best practice outcomes.
• Participates in assessment team and crisis reviews.
• Coordinates CPRP program assignments with CS, Transitional CS worker, and teams.
• Coordinates program assignments in AVATAR with administrative assistant and oversees the document routing of referrals to CPRP, transitions, as well as discharge summaries.
• Works with CPRP Administrative Assistant regarding the distribution and accurate completion of the adult status reports for best outcome results.
• Maintains knowledge of agency technology and is available for training purposes, ongoing monitoring, and problem-solving.
• Meets weekly/monthly productivity requirements.
• Provides back-up coverage as needed for the team.
• Completes clinical documentation in AVATAR within 72 hours of service provided, clearly reflecting interventions and their necessity.
• Maintains required training and certifications.
• Actively participates with other agency leaders in staff meetings.
• Performs other duties and/or responsibilities as assigned by Sr. Manager/Director.

Requirements

• Bachelor’s degree required.
• Active driver’s license and minimum state-required auto insurance.
• CPR/First Aid Certification required.
• 3 years minimum position-specific experience, preferably with supervision of staff; 5+ years preferred.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Prior mental health and/or substance use knowledge required.
• Strong knowledge of clinical best practices in behavioral health.
• Prior healthcare technology software experience preferred.

Skills

• Excellent oral and written communication skills; ability to present healthcare information in an understandable manner to both individuals and groups as needed.
• Strong interpersonal, communication, and collaboration skills.
• Ability to travel locally as needed.

Pay

Salary range: $56,000 – $78,000. The posted range represents the full salary range for this position. New-hire offers are typically made between the minimum and midpoint of the range, based on relevant experience, education, qualifications, and internal equity. It is uncommon for new hires to be placed at or near the top of the range.