Community Support Specialist - Nebraska CCBHC

Summary Description Of Work

This position works within the Nebraska Community Support Program, providing recovery-focused targeted case management and support services to adults with severe and persistent mental illness (SPMI), including individuals with co-occurring mental health and substance use conditions. Services are delivered primarily in home and community settings, with office-based services provided when clinically appropriate. The Community Support Specialist partners with individuals to support self-identified recovery goals, promote autonomy, wellness, and community participation, and reduce barriers to stability.

Essential Duties And Responsibilities

• Establish and maintain consistent rapport with clients to provide a supportive, trauma-informed, person-centered relationship to improve client stability and functionality.
• Engage individuals with high service needs, including those who may be difficult to reach or disengaged from services.
• Completes strengths-based assessments and supports the development of individualized treatment and recovery goals.
• Develops individualized treatment plans within required timeframes; provides ongoing monitoring, evaluation, and updates at least every 90 days.
• Collaborate with clients to identify, access, and utilize natural supports and formal services that align with their recovery goals, including healthcare, behavioral health, housing, education, employment, transportation, and social supports.
• Maintain comprehensive, accurate, and timely documentation consistent with Medicaid, DHHS, and HFS standards.
• Communicates and collaborates routinely with treatment team members, providers, family members, natural supports, and other service systems to promote stability and community tenure.
• Supports clients in developing and updating personalized crisis and relapse prevention plans that reflect their preferences, strengths, and early warning signs.
• Encourage engagement in recommended mental health and substance use treatment by reducing practical barriers, supporting appointment coordination, and promoting informed choice.
• Maintain reliability, punctuality, and consistency in scheduling, attendance, documentation, and reporting.
• Build and maintain positive working relationships with clients, referral sources, service agencies, landlords, and community stakeholders, always displaying a courteous and caring attitude to the clientele, volunteers, and visitors of the agency.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.