Community Support Specialist

About the role

Action Pathways is a nonprofit organization dedicated to helping individuals and families achieve economic self-sufficiency. Through a wide range of programs and services, we strengthen communities and create opportunities for success.

Responsibilities

• Conduct assessments and develop individualized service plans
• Connect participants to community resources and services
• Maintain accurate case documentation and ensure compliance
• Provide advocacy, crisis support, and skill-building activities
• Cookordination services with staff and community partners
• Monitor participant progress and update plans as needed

Requirements

• Education: Bachelor’s degree in Social Work, Human Services, Psychology, or related field
• Experience: 2 years of experience in case management, community support, or social services preferred
• Knowledge of community resources and public assistance programs
• Strong organizational, documentation, and time-management skills
• Ability to work independently and collaboratively within a team
• Strong communication and interpersonal skills
• Ability to apply professional judgment and maintain accountability
• Proficiency in case management systems, Microsoft Office, and data entry

Qualifications

• Valid North Carolina driver’s license and reliable transportation
• Ability to pass background checks and drug screening
• Availability to work flexible hours, including evenings and weekends
• Maintain strict confidentiality
• Demonstrate cultural competence and sensitivity
• Strong customer service and communication skills
• Commitment to continuous quality improvement

Skills

• Knowledge of community resources and public assistance programs
• Strong organizational, documentation, and time-management skills
• Ability to work independently and collaboratively within a team
• Strong communication and interpersonal skills
• Ability to apply professional judgment and maintain accountability
• Proficiency in case management systems, Microsoft Office, and data entry

Benefits

• Health, dental, and vision insurance
• Retaily plan options
• Paid time off (PTO) and holidays
• Professional development opportunities

Pay

$45,200 – $48,000 annually

Schedule

Monday – Friday, 8:00 AM – 5:00 PM (some evenings and weekends required)