Community Support Specialist

About the role

Heritage Behavioral Health Center is seeking a Community Support Specialist to provide individualized, community-based support to adults living with serious mental illness.

Responsibilities

• Carry an assigned caseload of adults with severe and persistent mental illness (SPMI), delivering the majority of services directly in clients' homes
• Contact new referrals within 24 hours and complete in-person assessments within 72 hours
• Engage with at least 90% of clients a minimum of twice monthly to monitor progress and maintain momentum
• Teach practical independent living skills—meal prep, budgeting, hygiene, time management—in the settings where they matter most
• Support clients in developing coping strategies to manage mental health, substance use, and health-related symptoms
• Provide medication monitoring and education, and communicate with prescribers about side effects and adherence
• Help clients apply for and maintain essential benefits including Medicaid, Social Security, Section 8 housing, and food assistance
• Connect clients to housing, employment, education, and transportation resources, and accompany them to appointments as needed
• Collaborate with clinicians, nurses, primary care providers, probation, and community partners to ensure coordinated, whole-person care
• Maintain 80–100 meaningful client contacts per month and document all services in the electronic health record within 24 hours
• Participate in clinical supervision, team meetings, and cross-coverage to ensure clients always have support

Requirements

• Bachelor's degree in social work, psychology, human services, or a related field OR five years of supervised behavioral health experience OR Certification as a Recovery Support Specialist (CRSS)
• Experience in behavioral health or community-based support is preferred
• Strong interpersonal and communication skills, with the ability to build trust quickly across diverse backgrounds
• Comfortable working independently in the field while also contributing to a team
• Valid driver's license, reliable personal vehicle, and current auto insurance (regular community travel required)
• Organized, dependable, and able to manage documentation deadlines alongside a full caseload

Qualifications

• High School or GED + 5 years’ experience: $23.00/hour + every other Friday paid off
• Bachelor’s Degree: $25.00/hour + every other Friday paid off

Skills

• Compassion
• Drive
• Interpersonal and communication skills
• Ability to build trust quickly across diverse backgrounds
• Comfortable working independently in the field while also contributing to a team
• Organized, dependable, and able to manage documentation deadlines alongside a full caseload

Benefits

• Every other Friday off – paid wellness days
• Employee Assistance Program
• Fitness reimbursement
• Health, dental, vision, flexible spending accounts, and supplemental life insurance
• Retirement: 401(k) and Roth options
• Tuition assistance and continuing education opportunities
• Loan Forgiveness: eligible through the National Health Service Corps (NHSC)

Pay

• High School or GED + 5 years’ experience: $23.00/hour + every other Friday paid off
• Bachelor’s Degree: $25.00/hour + every other Friday paid off

Schedule

Full-time, Monday through Friday position based out of our Macon County location. Core hours are 8:00 am–5:00 pm, with a one-hour lunch break. Some flexibility in scheduling may be needed to meet client needs. The majority of your time will be spent in clients' homes and community settings throughout the area, so regular local travel is a core part of the role.

Location

This is a full-time, Monday through Friday position based out of our Macon County location.

Why You’ll Love Working Here

• Collaborative, mission-driven work environment
• Every other Friday off – paid wellness days
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees and the clients we serve.