Community Services Officer

Examples of Duties

• Supports sworn and City staff both office and field settings by performing technical, non-sworn law enforcement and customer service duties to address citizen concerns.
• Responds to non-emergency calls for service from the Temple Sheriff’s Station and process requests for criminal incident and traffic reports, collects evidence, interview witnesses, and testify in court as needed.
• Provides excellent customer service by interpreting and explaining City ordinances, policies, and procedures to the public.
• Covers parking enforcement, patrols City streets and enforces laws and regulations applicable to non-moving vehicles including overnight and street sweeping enforcement, assist in identifying and removing abandoned vehicles in accordance with the California Vehicle Code.
• Aids in traffic and crowd control at accidents, street closures, City events, other incidents such as malfunctioning signal lights, and direct traffic as needed.
• Responds to public inquiries, provides information on City programs and services, and directs individuals to appropriate facilities and events.
• Assists at community events and delivers presentations when required.

Desirable Qualifications

• Knowledge of: Principles of community-oriented policing, and vehicle and parking codes and practices.
• Public relations and customer service practices and complaint resolution techniques.
• General law enforcement functions, methods and procedures; report writing techniques; safe driving practices; office and field protocols; and proper use and care of phones, computers, and specialized equipment.
• Use of office equipment, computers and law enforcement relevant software applications.

Minimum Qualifications

• Education and Experience: High School graduation or GED equivalent and one year of work experience involving frequent public interaction.
• College coursework and/or applicable training in criminal justice, paralegal studies, business administration, public administration, or a related field is desirable.
• Possession of an 832 P.C. Certificate (Laws of Arrest, Search and Severe Training) is desirable.
• Possession of any other P.O.S.T. Certifications or related training courses is desirable.
• Possession of a valid CPR/First Aid Certificate is desirable.

Physical Demands

• Position requires driving, sitting, standing, walking on level and slippery surfaces, reaching, twisting, and turning while entering and exiting a motor vehicle frequently.
• Incumbents work in all weather conditions, during the early morning or late at night hours, around moving traffic, and may also be subjected to stressful situations.

Employee Benefits

• Vacation Leave: To accrue at a total of 80 hours per year of employment for a maximum of 320 hours.
• Holidays: 13 paid holidays, including New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving (2days), Christmas Eve, Christmas Day, and 2 Floating Holidays.
• Sick Leave: To accrue at a rate of eight (8) hours per month for a maximum accrual of 96 hours per year. Sick leave shall accrue without limitation.
• Medical Insurance: Medical Insurance Coverage provided by the California Public Employees Retirement System (CalPERS). 100% paid for employee and 50% toward dependent coverage. Lifetime benefit of 50% for retiree and 25% toward dependent coverage is available to fully vested CalPERS members who retire with 5 consecutive years of full-time service with the City upon retirement.
• Dental Insurance: Provided by Delta Dental (DeltaCare USA and Delta Dental PPO). The City covers 100% of employee premiums and 75% of dependent coverage. Lifetime benefits are available for fully vested employees after 5 years of full-time employment with the City.
• Vision Insurance: Provided by VSP. 100% paid for employees. Lifetime benefit for fully vested employees which is 5 consecutive years of full-time employment with the City upon retirement.
• Employee Opt Out: The City will provide employee with an "opt-out" stipend of $500.00 per month in lieu of medical insurance coverage.
• Employee Optional (Supplemental) Benefits Plan: The City provides $2,944.00 per fiscal year for each full-time employee to use for the sole purpose of payment of employee out-of-pocket health insurance premiums.
• Deferred Compensation: The City matches employee contributions to the 457 plan, up to 3% of the employee’s base salary.
• Life Insurance: $50,000 per full-time employee.
• Disability: Provided for non-occupational accidents or illness. Premiums are paid by the City for full-time employees.
• Retirement: The City participates in the CalPERS retirement system.

Note

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be a comprehensive list of responsibilities, duties, and requirements. When appropriate, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.