Community Services Officer

Job Summary

LEARN MORE ABOUT THE BART POLICE DEPARTMENT AT JOINBARTPD.COM!

Salary

Step 1: Minimum $31.27/ Hourly - Step 5: $38.40/ Hourly (BPOA) Effective July 1, 2026, the salary will be: Step 1: Minimum $31.89/ Hourly - Step 5: $39.17/ Hourly (BPOA)

Reports to

Police Sergeant or a Police Civilian Supervisor

Current Assignment

This announcement will be used to establish a pool of eligible candidates for vacancies that may occur within the next twelve (12) months.

Responsibilities

- Issues citations and/or warnings for parking, standing or stopping violations; marks and authorizes the towing of unoccupied vehicles; researches and conducts inventories of unoccupied vehicles; operates parking control machines and examines parking control machine records. - Monitors closed circuit television; conducts periodic patrol sweeps of parking facilities and structures on foot or by vehicle. - Answers questions and responds to complaints and requests for services and referrals from the public, other agencies and District departments, processes parking applications and permits. - Directs traffic as needed; patrols assigned area and operates two-way radio; operates a motor (gasoline or battery powered) vehicle. - Assists in crime prevention presentations; advises patrons and community organizations on crime prevention programs. - Conducts surveys and inspections; conducts research studies, compiles statistics and analyzes data. - Responds to non-hazardous criminal complaints, such as vandalism, petty theft and auto burglary; prepares designated crime reports at the direction of a patrol sergeant; compiles completed incident reports for records processing and makes follow-up contacts by telephone, letter, teletype or in person; retrieves and deposits lost, found and stolen property; testifies at legal proceedings. - Maintains crowd control at the direction of a Sergeant during emergencies, special events or other gatherings, interprets and applies Police Department policies and procedures.

Minimum Qualifications

- Education: Possession of a High School diploma, GED or recognized equivalent. - Experience: The equivalent of one (1) year of full-time verifiable work experience which primarily involved interfacing with the public in a customer or community service or volunteer setting. - Other Requirements: Must be physically able to walk up to one mile per day and stand for long periods of time. Nature of duties involves exposure to inclement weather. Must possess a valid California driver’s license and have a satisfactory driving record. Must be able to work various shifts, weekends, holidays, and overtime.

Knowledge and Skills

- Knowledge of: Methods and techniques of dealing effectively with the public in routine and emergency circumstances; Basic law enforcement organization, activities, terminology, rules, and procedures; Local parking rules and regulations. - Skill/Ability in: Developing and maintaining effective working relationships with those contacted in the course of the work; Understanding and carrying out oral and written directions; Maintaining accurate records; Preparing accurate, clear and concise written reports; Using initiative and sound judgment within established guidelines; Remaining calm in emergency situations and providing clear, concise and understandable verbal direction and information.

Equal Employment Opportunity

The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws. The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov. Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs.

Highlights

- Medical Coverage (or $350/month if opted out) - Dental Coverage - Vision Insurance (Basic and Enhanced Plans Available) - Retirement Plan through the CA Public Employees’ Retirement System (CalPERS) - 2% @ 55 (Miscellaneous Members – Classic) - 2% @ 62 (Miscellaneous Members – PEPRA) - 3% @ 50 (Safety Members – Classic) - 2.7% @ 57 (Safety Members – PEPRA) - Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)

Working Conditions

Environmental Conditions: Train and station environment; work in confined space; exposure to cold, heat and noise, inclement weather, foul odors, and high voltage. Physical Conditions: Requires maintaining physical condition necessary for standing for a prolonged period of time, and for walking, bending, stooping, sitting and climbing.