Community Services Officer

About the role

The Community Services Officer position supports law enforcement by providing various duties including responding to non-emergency calls, conducting investigations, and writing reports.

Responsibilities

• Respond to non-emergency calls for service including minor motor vehicle collisions, minor criminal reports, and walk-in citizen complaints and crime reports at the public safety front lobby.
• Work with sworn personnel and city employees assisting with various low-priority calls and citizen assists.
• May provide field services related to animal control calls, including capturing domestic and wild animals and removing animals from a variety of hazardous situations.
• Conduct interviews by telephone, or in person, with victims of crimes, witnesses, or reporting persons; determine type of crime and details to complete a comprehensive report of the incident.
• Research information utilizing numerous databases including but not limited to warrant checks, criminal history, and driver license checks.
• Interview victims, witnesses, and reporting parties to obtain information necessary to conduct a complete and thorough investigation.
• Communicate verbally and in writing with department and city staff, various agencies, and the public.
• Respond to inquiries and provide information on policies, procedures, ordinances, laws and resolve questions or issues related to area of assignment.
• May collect, preserve, log, and secure evidence; document all handling of evidence and property.
• May serve subpoenas, summons, and other legal papers.
• May provide court and criminal investigation testimony as necessary.
• Support the city’s policies, goals, and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.

Requirements

• Must possess a high school diploma or GED, and one (1) year paid, fulltime experience in law enforcement, or reasonable customer service or citizen assistance experience in a police agency or related environment; or college coursework in Criminal Justice or related field; OR equivalent combination of education and experience.

Qualifications

Knowledge of city, state, federal, and department procedures, policies and guidelines; city code; chain-of-command protocol; Arizona Revised Statutes. Methods and techniques of investigative interviewing; legal procedure of collecting, handling and preserving various types of evidence. Basic report writing and preparation methods.

Skills

• Establishing and maintaining cooperative working relationships with coworkers and other individuals in contact during the course of work;
• Communicating clearly and concisely;
• Following instructions;
• Operating a personal computer utilizing standard and specialized software including Microsoft Office, AFIS, Computer Aided Dispatch (CAD), Arizona Criminal Justice Information System (ACIJIS) and Records Management System (RMS).

Benefits

The City of Apache Junction offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please click here for more information.

Pay

The anticipated hiring range for this position is $23.17 - $24.35 per hour.

Schedule

The position is full-time and may require flexibility with nights, weekends, holidays, and varying shifts.