COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) - 76005223

Duties And Responsibilities

• Responding to emergency and non-emergency calls.
• Dispatching Troopers and other state law enforcement officers.
• Monitoring and responding to radio and data communications traffic.
• Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
• Receiving, relaying, and documenting call/incident details, law enforcement activity and other information.

Knowledge, Skills, And Abilities

• Professionalism – Maintaining high professional standards and calm, even-tempered attitudes during emergency situations.
• Communication and Active Listening – Speaking clearly and communicating information concisely as seconds count in emergency situations, listening carefully and controlling conversations to obtain needed information quickly and accurately.
• Teamwork – Working cooperatively and professionally with internal members, law enforcement officers and agency partners.
• Information Comprehension and Retention – Understanding, interpreting and applying a variety of information/data, including reading maps and determining geographical/directional information; applying rules, regulations, policies and procedures; and understanding law enforcement terminology.
• Reasoning, Critical Thinking, and Judgment – Quickly weighing and evaluating large volumes of information and considering numerous factors while making appropriate decisions based on training, experience, judgment, and established procedures.
• Multi-tasking – Handling multiple calls at the same time and performing several activities simultaneously such as interacting with the caller, updating information and receiving/broadcasting radio information.
• Discretion and Integrity – Maintaining the confidentiality of information and upholding the integrity of safety sensitive operations.
• Computer and Equipment Skills – Proficiently operating a two-way radio system, multi-line telephone, and a computer and associated systems/applications such as the Computer Aided Dispatch (CAD) system.

Job Related Requirements

• Willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.
• Must be 18 years of age or older.
• High school diploma or a general equivalency diploma is required.
• Must successfully complete a Level 2 background investigation, including a fingerprint-based check of the criminal records of the FBI, a drug screening, medical and psychological examination.