Community Service Officer

About the role

The City of Aurora is seeking dedicated and collaborative individuals to join their team. The Community Service Representative position supports the Aurora Police Department and assists citizens with non-injury and minor-injury accident responses.

Responsibilities

• Responds and conducts crash investigations.
• Utilizes a Police Radio and Computer Aided Dispatch Program.
• Issues municipal summons (electronic version or handwritten).
• Testsifies in court.
• Completes in person or phone generated reports of crime.
• Interviews victims and witnesses.
• Collections and deposits property and evidence.
• Uses department software and applicable applications for assigned duties and responsibilities.
• Provides support for traffic control and direction.
• Performs other related duties as assigned.

Qualifications

• Education: High school diploma or equivalent (GED).
• Experience: 1-2 years of in-person customer service involving problem solving and documentation of incidents.
• Preferred Qualifications: Bilingual (fluently read, write, and speak) in any language including English. Strong computer skills and experience with computers and applications on a regular basis. Higher level education. 1-2 years of experience in law enforcement, loss prevention, internal investigations, or security.
• Knowledge: Safe and proper operation of a motor vehicle. Computer and software application and utilization. Communication and effective de-escalation principals and techniques.
• Skills: Strong interpersonal and communications skills. Self-motivated and able to work in the field without direct supervision. Skill in the use of windows-based programs. Strong customer service skills. Crisis communications management and de-escalation, public speaking. Skill in checking information for accuracy and completeness and correcting errors. Ability to work with others to support a team concept. Ability to take direction for specific tasks.
• Abilities: Ability to communicate effectively and make sound decisions based on facts and circumstances developed from a thorough and complete investigation. Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials. Handle sensitive situations with tact and diplomacy. Communicate effectively both orally and in writing. Creatively solve problems, negotiate and handle stressful situations in a positive manner. Able to work non-traditional hours (shift work), and flexibility to adjust hours to the needs of the department. Able to work overtime when required for court, special events, or additional time needed to complete investigations.

Benefits

The City of Aurora provides a competitive total compensation package, including a well-funded general employees retirement plan, access to innovation workspaces, and light rail station minutes away. Employee well-being programs and internal educational programs are also available.