Community Service Officer

About the role

The Clackamas County Sheriff's Office is seeking a Community Service Officer (CSO) to provide public information and administrative support to uniformed personnel in the Sheriff's Office, Patrol Division.

Responsibilities

• Provides general, complex and technical information to the public, other agencies and the news media;
• Explains law enforcement procedures and activities;
• Assists in preparing press releases;
• Refers callers to appropriate agency, division, or individual;
• Takes, completes, enters and files non-emergency crime reports from victims by telephone and in person;
• Dispatches, assigns and clears out desk calls in computer aided dispatch (CAD) system;
• Compiles, organizes and enters information into standard computerized formats;
• Receives and records evidence and takes photographs;
• Identifies reports requiring follow-up by a sworn officer;
• Orients and provides information to County law enforcement, reserve and volunteer personnel regarding office operations;
• Explains procedures, forms, non-emergency report writing, and use of office equipment and computer hardware and software;
• Provides assistance regarding computer system problems and questions;
• Performs administrative support functions;
• Researches and retrieves computerized data;
• Collections, sorts and distributes subpoenas and teletypes;
• Completes custody and vehicle release forms;
• Gathers criminal histories;
• Confirms warrants and restraining orders;
• Updates emergency resource information;
• Schedules and coordinates shift coverage and support services;
• Contacts employees for overtime and other shifts;
• Calls other agencies to request support services and research information;
• Requests special operations services such as S.W.A.T., Hazardous Materials, Search and Rescue and detectives;
• Aids in scheduling ride-alongs;
• Logs evidence into the property room as needed;
• Assists with the release of property and vehicles.

Requirements

• A minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position;
• Must have customer service experience, including serving a diverse population;
• Must have experience doing data entry in a computerized system;
• Must have experience developing and/or writing reports containing comprehensive and detailed information;
• Ability to work in an environment requiring flexibility due to rapidly changing priorities;
• Experience handling confidential information and materials;
• Must be able to work weekends, holidays, nights and be subject to call back as required/scheduled.

Qualifications

• Competitive candidates will have strong administrative support/office skills, outstanding communication and customer service skills, excellent multitasking abilities, proficiency with computers, and a desire to work in a law enforcement environment.
• Previous experience in a law enforcement agency is preferred.
• This is a civilian classification that does not require full certification under the Department of Public Safety Standards and Training.

Skills

• Strong administrative support/office skills;
• Outstanding communication and customer service skills;
• Excellent multitasking abilities;
• Proficiency with computers;
• A desire to work in a law enforcement environment.

Benefits

• Generous Paid Time Off Package, Including 11.7 hours of vacation accrual per month;
• 8 hours of sick accrual per month;
• 10 paid holidays and 2 personal days per year;
• Other Benefits include:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP);
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage;
• A Choice of Dental Plans;
• Employee Assistance Program (EAP);
• Longevity pay;
• A variety of additional optional benefits.

Pay

Annual Pay Range: $60,361.66 - $77,061.83

Hourly Pay Range: $29.020027 - $37.048958

Schedule

This position works in a County department that is open 7-days a week, 365-days a year. Shifts for this position include evenings, weekends and holidays. Specific hours of work will be discussed with the candidate selected for the position at the time an offer of employment is extended.

Pre-Employment Requirements

• Must pass post-offer, pre-employment drug test;
• Must pass an extensive background investigation, including national fingerprint records check;
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.