Community Service Officer

Daily Operations

Key handling and access granting:

• Utilizing keysets to assist individuals with access to certain areas.
• Vetting guests entering their designated post using a documented security log and recording their access into the facility.

Communication and documentation:

• Documenting incidents, writing reports, and maintaining accurate records of their activities and observations.
• Collaborating with campus security personnel, local law enforcement agencies, and other campus stakeholders to address safety concerns and coordinate responses to incidents.
• Communicating emergencies, calls for services, crimes, and other unusual events to dispatch using their radios.

Crime Prevention and safety management:

• Patrolling designated areas of the campus on foot.
• Responding to emergencies such as medical incidents, fires, or natural disasters, providing assistance until professional emergency services arrive.
• Offering escort services to students and staff, especially during late hours or in dimly lit areas, to ensure safe passage to their destinations.
• Managing crowds during events or gatherings, ensuring safety protocols are followed, and responding to any disturbances or conflicts.

Required Skills

• A comprehensive knowledge of safety procedures, emergency response protocols, and relevant laws.
• Understanding of diversity awareness and cultural sensitivity.
• Exceptional verbal and written communication skills.
• Sharp observation skills for identifying security threats and safety hazards.
• Conflict resolution and de-escalation abilities to handle challenging situations effectively.
• The capacity to make quick and effective decisions while maintaining composure under pressure.
• Physical fitness and stamina for patrolling duties.
• Basic computer skills for report writing and record-keeping.
• Adaptability to varied shifts and holidays.
• Integrity and trustworthiness in handling confidential information.
• A customer service orientation, offering assistance and support to the campus community.

Required Education and Experience

• A high school diploma or equivalent and 3 - 12 months of security work experience or equivalent experience.
• Possession of an unarmed guard license from the Tennessee Bureau of Commerce and Insurance, highly recommended.
• At least 18 years of age and a good moral character.