Community Service Inspector (WWO)

About the role

Service Line/Section: Houston Water/Wastewater Operations. Reporting Location: 100 Japhet St, Houston, TX 77020. Workdays & Hours: Monday - Friday, 7:00am - 4:00pm* (subject to change). Applications accepted from all interested persons.

Responsibilities

• Investigate and respond to service requests from citizens, business owners, and manhole monitoring alerts related to collection system concerns.
• Investigate, document, and respond to sanitary sewer overflows by opening manholes, taking pictures, sending emails, and using the asset management system.
• Meet with the public, technical professionals, and businesses to address inquiries and concerns.
• Respond to emergency calls, work longer shifts, and may sleep in the facility during emergencies.
• Ensure all collection system concerns are safe and secure for public protection.
• Drive to and from job sites.

Requirements

• Education: High school diploma or GED certificate, plus up to eighteen months of specialized education or training in a specific area or trade.
• Experience: One year of experience related to customer service or an area of inspection to be performed; may require journey‑level experience after completion of an apprenticeship program depending on specialty.
• License: Valid Texas driver’s license and compliance with the City of Houston’s driving policy.
• Additional: No selection/skills tests required; however, a skill assessment may be administered. This is a safety‑impact position subject to random drug testing; promotional candidates must pass an assignment drug test.

Skills

• Working knowledge of IPS and/or GIS.
• Experience with Microsoft Applications (Word, Excel, Outlook) and basic computer skills.
• Eligible veteran applicants receive preference when qualified.