COMMUNITY & PROGRAMMING COORDINATOR

About the role

The Community & Programming Coordinator supports OCHIN Central and the Member Engagement Platform by coordinating day-to-day community operations, platform governance, content development, data analysis, and quality standards that create a consistent, trusted, and member-centered engagement experience. This role partners closely with the Manager, OCHIN Central and the Director of Member Engagement to maintain community spaces, write and refine member-facing content, support moderation workflows, coordinate internal operating structures, and help ensure information and interactions are accurate, timely, accessible, and aligned with OCHIN’s broader member engagement and functional excellence strategy. OCHIN is a 100% remote organization with no physical corporate office location; employees work remotely from home and may support member organizations on‑site for new software installations. Nationwide travel is determined by business needs (up to 20% for Go‑Live support). All employees must be vaccinated against COVID‑19 or have an approved medical or religious exemption as a condition of employment.

Responsibilities

• Coordinates day-to-day operations for OCHIN Central and the Member Engagement Platform, including community setup, content intake, member-facing updates, issue tracking, and routine platform maintenance.
• Develops, edits, and publishes content for platform pages, posts, announcements, and guidance materials aligned with OCHIN standards and member needs.
• Supports community management by maintaining moderated discussion spaces, participation norms, membership processes, and escalation pathways that promote trusted two-way engagement among members and OCHIN staff.
• Maintains governance and quality processes, including content standards, editor guidance, review cycles, documentation, templates, taxonomy, and communication practices.
• Manages initiatives, timelines, requests, and deliverables with strong attention to detail and follow-through.
• Partners with OCHIN Central and Member Engagement leaders, Marketing and Communications, content editors, subject matter experts, and governance groups to align priorities, coordinate requests, and resolve workflow questions.
• Analyzes engagement data, content performance, platform activity, community needs, and recurring issues to inform reporting, continuous improvement, member self-service, and future